Mountaineer0313 Posted August 24, 2022 #1 Share Posted August 24, 2022 We have previously only sailed Royal, and on the Royal dashboard, it shows how much OBC you have. I have $100 OBC that I got from my Royal Caribbean credit card points, but I don't see it anywhere. Is there somewhere on the Celebrity dashboard that shows how much OBC you have? Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted August 24, 2022 #2 Share Posted August 24, 2022 Cruise planner always shows it for me. Link to comment Share on other sites More sharing options...
choochella Posted August 24, 2022 #3 Share Posted August 24, 2022 Does the planner also include any OBC from your TA? Link to comment Share on other sites More sharing options...
canderson Posted August 24, 2022 #4 Share Posted August 24, 2022 4 minutes ago, choochella said: Does the planner also include any OBC from your TA? No. You won't see that until 1st or 2nd day aboard. Link to comment Share on other sites More sharing options...
wineoclock Posted August 24, 2022 #5 Share Posted August 24, 2022 Are you able to see OBC on the app prior to the cruise please? Link to comment Share on other sites More sharing options...
Mountaineer0313 Posted August 24, 2022 Author #6 Share Posted August 24, 2022 1 hour ago, PTC DAWG said: Cruise planner always shows it for me. Where exactly? Link to comment Share on other sites More sharing options...
canderson Posted August 24, 2022 #7 Share Posted August 24, 2022 11 minutes ago, wineoclock said: Are you able to see OBC on the app prior to the cruise please? Not until the "Onboard Account" selection goes live for your sailing. In the interim, you'll need to use the web site. 1 Link to comment Share on other sites More sharing options...
upwarduk Posted August 24, 2022 #8 Share Posted August 24, 2022 I saw mine at the top right of the web site, when I switched on to book an excursion. However, I couldn’t see how to pay for the excursion with it. Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted August 24, 2022 #9 Share Posted August 24, 2022 3 minutes ago, Mountaineer0313 said: Where exactly? I see mine at the top when I check out excursions etc… As others have said, if the OBC is coming from a travel agent, It will not show pre cruise. Link to comment Share on other sites More sharing options...
jelayne Posted August 24, 2022 #10 Share Posted August 24, 2022 I can see my OBC from Celebrity on the app when I am booking a excursion or specialty restaurant. Link to comment Share on other sites More sharing options...
canderson Posted August 24, 2022 #11 Share Posted August 24, 2022 2 minutes ago, Mountaineer0313 said: Where exactly? Manage Reservation Plan my cruise Check upper right corner 1 Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted August 24, 2022 #12 Share Posted August 24, 2022 Just now, upwarduk said: I saw mine at the top right of the web site, when I switched on to book an excursion. However, I couldn’t see how to pay for the excursion with it. My planner asks how much of my available OBC I want to apply when I book things. Link to comment Share on other sites More sharing options...
Mountaineer0313 Posted August 24, 2022 Author #13 Share Posted August 24, 2022 39 minutes ago, canderson said: Manage Reservation Plan my cruise Check upper right corner Yep, not there. On the phone with Bank of America now, who has me on hold and is on the phone with Celebrity. Link to comment Share on other sites More sharing options...
canderson Posted August 24, 2022 #14 Share Posted August 24, 2022 Should look like this IF there a positive balance remaining of Celebrity-provided OBC (which excludes shareholder, which like TA OBC, usually only shows up aboard). 2 Link to comment Share on other sites More sharing options...
wineoclock Posted August 25, 2022 #15 Share Posted August 25, 2022 11 hours ago, canderson said: Not until the "Onboard Account" selection goes live for your sailing. In the interim, you'll need to use the web site. Thank you. That’s very helpful. Link to comment Share on other sites More sharing options...
SchoolNurseMom Posted August 25, 2022 #16 Share Posted August 25, 2022 If I don't see my obc that I cashed in from a Royal Credit card, do I call Royal or Bank Of America? Thanks! Link to comment Share on other sites More sharing options...
canderson Posted August 25, 2022 #17 Share Posted August 25, 2022 58 minutes ago, SchoolNurseMom said: If I don't see my obc that I cashed in from a Royal Credit card, do I call Royal or Bank Of America? Thanks! It has been our experience that ONLY the OBC granted by Celebrity as part of the booking process (including as a result of re-pricing after final payment) will show up pre-cruise in the planner. OBC from other sources always seems to show up only after boarding. Link to comment Share on other sites More sharing options...
Mountaineer0313 Posted August 25, 2022 Author #18 Share Posted August 25, 2022 2 hours ago, SchoolNurseMom said: If I don't see my obc that I cashed in from a Royal Credit card, do I call Royal or Bank Of America? Thanks! Got mine fixed today. Call 1800-760-0654. That's the points redemption department at Celebrity. They got it figured out and my OBC is now showing up on my cruise planner. Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted August 25, 2022 #19 Share Posted August 25, 2022 2 hours ago, Mountaineer0313 said: Got mine fixed today. Call 1800-760-0654. That's the points redemption department at Celebrity. They got it figured out and my OBC is now showing up on my cruise planner. Now that you have it fixed, are you able to spend it online prior to the cruise? For others: Does shareholder OBC typically show up pre-cruise or onboard? Link to comment Share on other sites More sharing options...
Mountaineer0313 Posted August 26, 2022 Author #20 Share Posted August 26, 2022 16 hours ago, BermudaBound2014 said: Now that you have it fixed, are you able to spend it online prior to the cruise? For others: Does shareholder OBC typically show up pre-cruise or onboard? Yes, I am. It's shown up at the top of my cruise planner and if I was to purchase something beforehand, I can use it. But we already have everything so I'll just use it onboard. 1 Link to comment Share on other sites More sharing options...
jelayne Posted August 26, 2022 #21 Share Posted August 26, 2022 16 hours ago, BermudaBound2014 said: Now that you have it fixed, are you able to spend it online prior to the cruise? For others: Does shareholder OBC typically show up pre-cruise or onboard? It showed up in the Cruise Planner a few days after it was processed for our sailings in February and April. Link to comment Share on other sites More sharing options...
Singbz Posted July 14, 2023 #22 Share Posted July 14, 2023 As has been mentioned, you can view the OBC on the top right of the screen after logging into your account. The key is to do so on the DESKTOP setting on the web page, either selecting the 'Desktop' option on your mobile device or using a standard laptop or computer. Link to comment Share on other sites More sharing options...
londonben Posted August 12, 2023 #23 Share Posted August 12, 2023 Does anyone if onboard credit from using a FCD should be shown? I can currently see our shareholder benefit, but not FCD onboard credit. Link to comment Share on other sites More sharing options...
jelayne Posted August 12, 2023 #24 Share Posted August 12, 2023 What is FCD? Link to comment Share on other sites More sharing options...
kokopelli-az Posted August 12, 2023 #25 Share Posted August 12, 2023 A note about OBC. Make sure you take every confirmation you have concerning your OBC. Several times our OBC, according to Celebrity, has been less that what our reservation states. We will be on the Equinox next month and the OBC that is showing on our account is incorrect. I've gotten so used to this. We just go to customer service on the first full day with our confirmaiton of what our OBC is supposed to be and they correct it. So definitely have your back-up proof, just in case. 1 Link to comment Share on other sites More sharing options...
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