IWillGoAnywhere26 Posted September 22, 2022 #26 Share Posted September 22, 2022 1 hour ago, longironjake said: I purchased an OnPoint virtural test order yesterday, and have not been able to schedule an appointment with them yet. Only response to my chat inquiry was an email that had a scheduling web link that did not work. My credit card has a pending charge on it. Calls go unanswered to a recording. I am going to dispute the charge and probable book a covid rapid test at the Barcelona Airport when we land for $30 euros each. Same exact experience except my 2 emails have gone unanswered. I never got an email link to schedule an appointment. I used Onpoint this in August and everything went so smoothly. Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 22, 2022 #27 Share Posted September 22, 2022 On 9/19/2022 at 6:20 PM, Jim_Iain said: I also used them for my cruise about a month ago. They were very efficient and I had the certificate in my email before I got off the phone with the agent. May favorite part was that we could both take the test on the same call at the same time. Jim, If I recall there was a slight glitch with trying to make your first appointment. Is my memory correct that you had to purchase 2 more appointments and then dispute the charge for the first set of tests. I'm boarding the Summit on Oct 3rd and having trouble making an appointment even though I purchased them yesterday. Thanks! Mary Ann Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 23, 2022 #28 Share Posted September 23, 2022 On 9/19/2022 at 7:36 PM, Coloradohawk said: How many days in advance do they take appointments? We’re leaving from Boston on Oct. 3 and want to take the tests on Oct. 1. You can make the appointment weeks ahead or minutes ahead. Up to you. I did mine about a week in advance. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 23, 2022 #29 Share Posted September 23, 2022 10 hours ago, IWillGoAnywhere26 said: Jim, If I recall there was a slight glitch with trying to make your first appointment. Is my memory correct that you had to purchase 2 more appointments and then dispute the charge for the first set of tests. I'm boarding the Summit on Oct 3rd and having trouble making an appointment even though I purchased them yesterday. Thanks! Mary Ann You are correct. My first appointment I tried to change the appointment and everything got screwed up. I eventually paid for and booked another with no problems. I filed a dispute on my credit card as I could never get them to respond to my email. While I did have a glitch I actually loved the service when it worked. Even if I had ended up paying for both it was still cheaper and easier than eMed 1 Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 23, 2022 #30 Share Posted September 23, 2022 (edited) 8 hours ago, Jim_Iain said: You are correct. My first appointment I tried to change the appointment and everything got screwed up. I eventually paid for and booked another with no problems. I filed a dispute on my credit card as I could never get them to respond to my email. While I did have a glitch I actually loved the service when it worked. Even if I had ended up paying for both it was still cheaper and easier than eMed @Jim_lain Thanks, Jim! I agree with you. It was so smooth when we had our actual zoom appointment. The tech was delightful and we had our results before she signed off. I may try to start fresh and see if I can get it to work. Edited September 23, 2022 by IWillGoAnywhere26 Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 23, 2022 #31 Share Posted September 23, 2022 On 9/22/2022 at 10:52 AM, longironjake said: I purchased an OnPoint virtural test order yesterday, and have not been able to schedule an appointment with them yet. Only response to my chat inquiry was an email that had a scheduling web link that did not work. My credit card has a pending charge on it. Calls go unanswered to a recording. I am going to dispute the charge and probable book a covid rapid test at the Barcelona Airport when we land for $30 euros each. I don't know if this will be of any help, but I finally got through to Onpoint through their toll free number. I had to call several times but finally got that delightful "on hold music." After about 8 minutes an agent came on and promptly made my appointments for me. So you may want to try again 1-800-960-0553 2 Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 23, 2022 #32 Share Posted September 23, 2022 OK, now I have a question. Does anyone know if you have to enter insurance info? I don't think so but I'n not positive. @Jim_lain, do you remember? Link to comment Share on other sites More sharing options...
Dancing Shoes Posted September 24, 2022 #33 Share Posted September 24, 2022 Not Jim, but no you do not have to. Just check self-pay, or no insurance. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 24, 2022 #34 Share Posted September 24, 2022 Thanks for jumping in. We also put down no insurance. I believe that is for their generic sign up if you wanted an e-visit with a physician which is another service they also offer. 1 Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 24, 2022 #35 Share Posted September 24, 2022 Thanks @Dancing Shoes and @Jim_Iain for coming to my rescue. After so much trouble getting my appointment I didn't want to make a mistake. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 24, 2022 #36 Share Posted September 24, 2022 The nice thing is once the test is complete you can relax. I have to agree I get paranoiac when I get tested. I pretested before my official test 1 Link to comment Share on other sites More sharing options...
carpese Posted September 24, 2022 #37 Share Posted September 24, 2022 Tried to do an OnPoint testing appointment, but keep getting a bizarre, strange message on the screen. So am now doing an in-person, proctored test the morning before we fly to Rome. Here's the weird message that keeps appearing on "onpoint-testing.com". Hi! I'M Sherif Mohamed Gadallah! I'm the CEO of OnPoint Testing, and I'm an a**hole. Remember the VMAs that assisted you with your tests? I kicked them out and didn't pay them s*** that's why there's no one answering your Zoom meetings. And for your refunds. Don't expect that you'll get anything back cuz that's what I do. I'll just get everyone's money and run away with it same with your personal information and credit card details. By the way, feel free to send me calls and gifts. Here's my contact number. +1 (914) 602-7093. And my address is 2435 N Central Expy, Richardson, Texas 75080. SO LONG SUCKERS! Link to comment Share on other sites More sharing options...
jelayne Posted September 24, 2022 #38 Share Posted September 24, 2022 1 minute ago, carpese said: Tried to do an OnPoint testing appointment, but keep getting a bizarre, strange message on the screen. So am now doing an in-person, proctored test the morning before we fly to Rome. Here's the weird message that keeps appearing on "onpoint-testing.com". Hi! I'M Sherif Mohamed Gadallah! I'm the CEO of OnPoint Testing, and I'm an a**hole. Remember the VMAs that assisted you with your tests? I kicked them out and didn't pay them s*** that's why there's no one answering your Zoom meetings. And for your refunds. Don't expect that you'll get anything back cuz that's what I do. I'll just get everyone's money and run away with it same with your personal information and credit card details. By the way, feel free to send me calls and gifts. Here's my contact number. +1 (914) 602-7093. And my address is 2435 N Central Expy, Richardson, Texas 75080. SO LONG SUCKERS! I was about to post the same thing. I tried 3 times and that is the only thing I could get. Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 24, 2022 #39 Share Posted September 24, 2022 21 minutes ago, jelayne said: I was about to post the same thing. I tried 3 times and that is the only thing I could get. Uh-oh, Something is definitely up. This is the message I just got. Guess I shouldn't count on my virtual appointment happening on October 1. 403 Forbidden Access to this resource on the server is denied! Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 24, 2022 #40 Share Posted September 24, 2022 Assuming they've been hacked. Hoping they can rectify their problem. Link to comment Share on other sites More sharing options...
jelayne Posted September 24, 2022 #41 Share Posted September 24, 2022 Assuming they have been hacked I would be concerned about the customer info that may have been taken. I was going to book appointments but now I think I will stick with eMed. We have both eMed tests and free government tests. The free test kits of 4 tests are about 60% the size of 1 eMed kit so would have take up less space in our carry on. Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 24, 2022 #42 Share Posted September 24, 2022 32 minutes ago, jelayne said: Assuming they have been hacked I would be concerned about the customer info that may have been taken. I was going to book appointments but now I think I will stick with eMed. We have both eMed tests and free government tests. The free test kits of 4 tests are about 60% the size of 1 eMed kit so would have take up less space in our carry on. You're smart! Now one more thing to worry about! Link to comment Share on other sites More sharing options...
JuliaMS Posted September 25, 2022 #43 Share Posted September 25, 2022 9 hours ago, jelayne said: Assuming they have been hacked I would be concerned about the customer info that may have been taken. I was going to book appointments but now I think I will stick with eMed. We have both eMed tests and free government tests. The free test kits of 4 tests are about 60% the size of 1 eMed kit so would have take up less space in our carry on. Me too for same reasons. I have the BinaxNow tests but those boxes are huge when I'm only taking carryon. I was going to pay for this today and take the smaller tests but now I'm glad I had not got to it. Link to comment Share on other sites More sharing options...
jelayne Posted September 25, 2022 #44 Share Posted September 25, 2022 The OnPoint site is back up. I don’t see any message addressing the message that was on the website had today. Not sure I feel comfortable trying them now. 2 Link to comment Share on other sites More sharing options...
canderson Posted September 25, 2022 #45 Share Posted September 25, 2022 Just marking this thread to track... Link to comment Share on other sites More sharing options...
sdnich Posted September 25, 2022 #46 Share Posted September 25, 2022 Well we just use them on Tuesday and hope they did not take our CC info !! I will need to check our accounts. Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 26, 2022 #47 Share Posted September 26, 2022 Wondering if anyone has had their actual virtual appointment with Onpoint in the last couple days. How did it go? Link to comment Share on other sites More sharing options...
Coloradohawk Posted September 26, 2022 #48 Share Posted September 26, 2022 I just didn’t trust OnPoint after the hack was shown. We went ahead and scheduled a test with life centers. Cost me another $18+ but figured it was worth it if OnPoint didn’t come through. Link to comment Share on other sites More sharing options...
IWillGoAnywhere26 Posted September 26, 2022 #49 Share Posted September 26, 2022 8 minutes ago, Coloradohawk said: I just didn’t trust OnPoint after the hack was shown. We went ahead and scheduled a test with life centers. Cost me another $18+ but figured it was worth it if OnPoint didn’t come through. I know, still trying to decide what to do. What is life centers? Assuming it's a local in person facility. Link to comment Share on other sites More sharing options...
kreemmer Posted September 26, 2022 #50 Share Posted September 26, 2022 We tried to use them for virtual appointment while in Quebec last week. I had paid and scheduled appointment weeks before. I was sent a faulty link and could not get online for virtual test. Trying to call was futile spending several hours on hold. Do not use them. I requested a refund and have been told there are no refunds. Plan to pursue it with my credit card company. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now