Guest Cooper2020 Posted September 23, 2022 #1 Share Posted September 23, 2022 I have been unable today to log into my Azamara account. Is anyone else having trouble? I have tried to log in on both the UK and US sites. I wondered if this is a website error or whether it is just my account only. Link to comment Share on other sites More sharing options...
RW75 Posted September 23, 2022 #2 Share Posted September 23, 2022 Same for me. Tried just now, maybe just site maintenance. Link to comment Share on other sites More sharing options...
arubaaruba Posted September 23, 2022 #3 Share Posted September 23, 2022 Same here. Link to comment Share on other sites More sharing options...
Riocca Posted September 23, 2022 #4 Share Posted September 23, 2022 Not been working all morning so possibly maintenance but we normally get a message advising that. Link to comment Share on other sites More sharing options...
2ndsailing Posted September 23, 2022 #5 Share Posted September 23, 2022 Same here. Link to comment Share on other sites More sharing options...
Wondermouse Posted September 23, 2022 #6 Share Posted September 23, 2022 Yep not able to log in either Link to comment Share on other sites More sharing options...
Guest Cooper2020 Posted September 23, 2022 #7 Share Posted September 23, 2022 Thank you all for confirming it is not just me who cannot log in - let's hope it is rectified soon Link to comment Share on other sites More sharing options...
Cruiser6270 Posted September 23, 2022 #8 Share Posted September 23, 2022 Yes, same here, been trying all day. Celebrity accounts also blocked, so looks like general issue across the platform. You'd expect Az/Celeb to drop in a splash page explaining there's a problem, rather than have folk trying continuously and resorting to doing their own investigations. Link to comment Share on other sites More sharing options...
Rare uktog Posted September 23, 2022 #9 Share Posted September 23, 2022 Worrying sounds very like IHG last week. That turned out to be a ransom hack. They too had no maintenance notification Link to comment Share on other sites More sharing options...
Riocca Posted September 23, 2022 #10 Share Posted September 23, 2022 11 minutes ago, uktog said: Worrying sounds very like IHG last week. That turned out to be a ransom hack. They too had no maintenance notification Was wondering the same, given how poor Royal Caribbean’s website and systems are their cyber security might not be much better. 1 Link to comment Share on other sites More sharing options...
arubaaruba Posted September 23, 2022 #11 Share Posted September 23, 2022 Maybe they are updating the website to take payments 🤭 1 Link to comment Share on other sites More sharing options...
federalexpress Posted September 23, 2022 #12 Share Posted September 23, 2022 Yep me too. I wonder if this is linked in any way to their current inability to answer calls or respond to emails. Link to comment Share on other sites More sharing options...
Riocca Posted September 23, 2022 #13 Share Posted September 23, 2022 10 minutes ago, federalexpress said: Yep me too. I wonder if this is linked in any way to their current inability to answer calls or respond to emails. That section of the website being down is no doubt generating a lot more phone calls, especially if it affects the booking system. Link to comment Share on other sites More sharing options...
govanguy Posted September 23, 2022 #14 Share Posted September 23, 2022 My Celebrity account is currently down. In addition. Last night all my up and coming Celebrity Cruises had gone. Yup..tried again...taking me back to the login... I suspect there could be a connection. Link to comment Share on other sites More sharing options...
federalexpress Posted September 23, 2022 #15 Share Posted September 23, 2022 35 minutes ago, Riocca said: That section of the website being down is no doubt generating a lot more phone calls, especially if it affects the booking system. Yep, that will certainly cause extra demand but I also wonder if their ability to do stuff arising from calls is compromised, in other words, it's more than just a website issue, but it's also affecting their internal systems and their capacity to actually operate. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted September 23, 2022 #16 Share Posted September 23, 2022 Same happened to me just now, just keep going back to the login. Link to comment Share on other sites More sharing options...
Riocca Posted September 23, 2022 #17 Share Posted September 23, 2022 Similar threads on the RC and Celebrity boards, also being reported online bookings could not be completed. Apparently on FB Royal Caribbean are reporting that their IT department are working on it and should be back soon, possibly an upgrade that’s gone horribly wrong? 1 Link to comment Share on other sites More sharing options...
Carol01 Posted September 23, 2022 #18 Share Posted September 23, 2022 Same here, I’ve been trying all day. I even changed my password! I am hoping to research excursions, if our power stays on, what else you gunna do in a hurricane? 😉 Link to comment Share on other sites More sharing options...
Cruiser6270 Posted September 23, 2022 #19 Share Posted September 23, 2022 2 hours ago, Carol01 said: Same here, I’ve been trying all day. I even changed my password! I am hoping to research excursions, if our power stays on, what else you gunna do in a hurricane? 😉 Annoyingly I cleared all my cookies and cache thinking it must be me. After all the Az/Celeb website is a pretty straightforward build and set up. Seriously, what can go that wrong to bring a fundamental, business critical part of their operation to a grinding halt ? Link to comment Share on other sites More sharing options...
Norn Iron Man Posted September 23, 2022 #20 Share Posted September 23, 2022 Still not working for me yet Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted September 23, 2022 #21 Share Posted September 23, 2022 1 hour ago, Norn Iron Man said: Still not working for me yet Neither is Celebrity. This is clearly an RCCL-wide issue. Link to comment Share on other sites More sharing options...
Baynanno1 Posted September 23, 2022 #22 Share Posted September 23, 2022 Same in Australia just now, keeps on returning to login page. Link to comment Share on other sites More sharing options...
mwf7501 Posted September 23, 2022 #23 Share Posted September 23, 2022 Sounds kind of like the start of a dystopian novel. Except my cable tv is still working and I see no glowing auras on the horizon. I would suggest they should at least put up a message banner on Azamara.com, but if they could do that they could probably also answer the phones faster. Link to comment Share on other sites More sharing options...
Rare voyager1964 Posted September 24, 2022 #24 Share Posted September 24, 2022 I would strongly advise to make no attempt to login then, as you are essentially providing your credentials - to whom? Link to comment Share on other sites More sharing options...
blobby113 Posted September 24, 2022 #25 Share Posted September 24, 2022 No problems now. Link to comment Share on other sites More sharing options...
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