CNSJ Posted December 7, 2022 #1 Share Posted December 7, 2022 (edited) I recently completed a long cruise on the Westerdam and had some post cruise travel that led to me taking too long to submit my post cruise feedback using the provided survey tool. I did not want to rush it, and then the survey said it was expired. I tried survey help but no response. What is the best way to recognize "by name" back to Holland America Corporate that particular crew members did a great job? I was able to thank them onboard with extra gratuity before the cruise ended, but I understand that by name mentions help them out. Looking for best method that will count! Thanks in Advance! Edited December 7, 2022 by CNSJ Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted December 7, 2022 #2 Share Posted December 7, 2022 Send a letter to office of the President officeofthepresident@hollandamerica.com 4 Link to comment Share on other sites More sharing options...
CNSJ Posted December 8, 2022 Author #3 Share Posted December 8, 2022 Thanks Gail & Marty. See you in Eastern Med in October. Link to comment Share on other sites More sharing options...
Loreto Posted December 8, 2022 #4 Share Posted December 8, 2022 I do the survey but also send a letter to Guest Services naming helpful, terrific crew members by name. Sometimes in the survey I forget things that I should have added, and the letter has assured that HAL gets the message. I always get a reply from HAL...I have been doing this for years! Link to comment Share on other sites More sharing options...
Rare roxybear135 Posted December 8, 2022 #5 Share Posted December 8, 2022 I did the same thing after our last cruise so I sent an email to the president (as suggested above) and named a few crew members who were fantastic. I got a response thanking me for my kind words and saying that they would make sure that those crew members got recognition for what I had said about them. Link to comment Share on other sites More sharing options...
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