gizmodog Posted December 18, 2022 #1 Share Posted December 18, 2022 Anyone else have a problem in the last couple days? Cannot sign in or do anything, opens and is frozen. Happening on safari, chrome, and their app. 2 1 Link to comment Share on other sites More sharing options...
LGW59 Posted December 18, 2022 #2 Share Posted December 18, 2022 10 minutes ago, gizmodog said: Anyone else have a problem in the last couple days? Cannot sign in or do anything, opens and is frozen. Happening on safari, chrome, and their app. Often times they do IT work on weekends, Oceania was doing the same thing last night, for both existing and future reservations. Link to comment Share on other sites More sharing options...
Rare mahdnc Posted December 18, 2022 #3 Share Posted December 18, 2022 I’ve not experienced any problems this weekend. 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted December 18, 2022 #4 Share Posted December 18, 2022 My satire joke, the marketing dept must have just poached the IT depts budget again Link to comment Share on other sites More sharing options...
Rare C-Dragons Posted December 18, 2022 #5 Share Posted December 18, 2022 YES! And it's getting to be very frustrating. 🤨 Link to comment Share on other sites More sharing options...
jelayne Posted December 18, 2022 #6 Share Posted December 18, 2022 No problems for me. I booked a couple of things in tge cruise planner last night and priced checked all bookings this morning. Link to comment Share on other sites More sharing options...
davekathy Posted December 18, 2022 #7 Share Posted December 18, 2022 I was just in my CP. Using a laptop, google chrome, windows 10. Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted December 19, 2022 #8 Share Posted December 19, 2022 Yes, have not been able to use it last few days. Link to comment Share on other sites More sharing options...
Wombat706 Posted December 19, 2022 #9 Share Posted December 19, 2022 Yes, unable to book any of the 35% off tours - something is 'off'. Link to comment Share on other sites More sharing options...
miched Posted December 19, 2022 #10 Share Posted December 19, 2022 Their IT department is bad and so is the process for the call in center. They want you to do everything on line. Fine but make it easier and more clearer. Call and be put on hold for a long time. Get connected and they want a lot of info. The info isn’t required as it is just a general question that can’t be found in their FAQ. After giving them the info they transferred me and now on hold again. I get connected and then am told that since I booked thru a TA I have to go thru them. I could have been told that by the first agent. My question could have been answered by knowing the cruises I was on. They didn’t need to know the booking number and names on etc. The cruise that I was on and the ports of departures would have been enough. The question was I am on a B2B within 2 weeks. At that time my first cruise was 9 days so there was no Covid test required. The second cruise is 10 days. A test at that time was required for 10 day or more cruises. I wanted to know if Celebrity provides the test for the next cruise. Why couldn’t they answer that without having to go the TA and making me be on hold for a long time and then having to give the same information again? A total waste of my time and theirs. The TA now had to go thru the same process unless they already knew the answer from a similar situation. Happy crusing 🌊🚢🇺🇸🌅 Link to comment Share on other sites More sharing options...
patty1955 Posted December 19, 2022 #11 Share Posted December 19, 2022 15 hours ago, Wombat706 said: Yes, unable to book any of the 35% off tours - something is 'off'. Try using a different browser. I couldn't book anything with Chrome but I could with Firefox. Link to comment Share on other sites More sharing options...
Wombat706 Posted December 19, 2022 #12 Share Posted December 19, 2022 49 minutes ago, patty1955 said: Try using a different browser. I couldn't book anything with Chrome but I could with Firefox. Thanks for that - I decided the tours were too expensive for what they were anyway, so I haven't bothered to try anything else. Link to comment Share on other sites More sharing options...
davekathy Posted December 19, 2022 #13 Share Posted December 19, 2022 Earlier this morning I booked a shore excursion for our March cruise. No issues. Using google chrome, windows 10, laptop. Link to comment Share on other sites More sharing options...
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