dep Posted December 24, 2022 #1 Share Posted December 24, 2022 I had heard recently that Royalcaribbean disbanded their entire certified vacation planner division. Anyone heard the same or something else? Link to comment Share on other sites More sharing options...
Biker19 Posted December 24, 2022 #2 Share Posted December 24, 2022 3 hours ago, dep said: I had heard recently that Royalcaribbean disbanded their entire certified vacation planner division. Anyone heard the same or something else? There have been few reports of folks having one since the restart. Link to comment Share on other sites More sharing options...
matj2000 Posted December 24, 2022 #3 Share Posted December 24, 2022 RCCL Vacation Planners Aka Order Takers... Link to comment Share on other sites More sharing options...
ONECRUISER Posted December 24, 2022 #4 Share Posted December 24, 2022 1 hour ago, matj2000 said: RCCL Vacation Planners Aka Order Takers... Until 2019 had same one for almost 5yrs. Send him a Text and he'd change or Fix anything, even C&A issues. I miss him... 2 1 Link to comment Share on other sites More sharing options...
EdandMary Posted December 25, 2022 #5 Share Posted December 25, 2022 we had our certified travel arranger in RCL for over 15 years and the entire department was fired. Now it is first come, last call, wait forever, and forget it. I do not know what corporate yoyo decided that customer service was not the first priority. It is almost impossible to get anything done now as those who might finally answer the phone haven't a clue on how to do it, so you are put on a permanent hold until your cellphone battery dies. And forget getting a price reduction even though the website says you are paying too much. It's sad that this is happening. 1 Link to comment Share on other sites More sharing options...
zebra36 Posted December 25, 2022 #6 Share Posted December 25, 2022 Never had a VP though cruised with Royal many years. I have just dealt with the various call centers and generally have had just a few problems that patience seemed to resolve. YMMV. Link to comment Share on other sites More sharing options...
Joseph2017China Posted December 25, 2022 #7 Share Posted December 25, 2022 30 years and never had one. But I always owned a computer and internet and did everything myself. Are you sure vacation planners were not just a CSR in disguise? Link to comment Share on other sites More sharing options...
Ashland Posted December 25, 2022 #8 Share Posted December 25, 2022 Absolutely unnecessary for me personally. I can and do everything that I need to with whoever answers the phone. 1 Link to comment Share on other sites More sharing options...
Medic2261 Posted January 9, 2023 #9 Share Posted January 9, 2023 I’ve had a CVP from my first booking. Suddenly she’s been “reassigned”, no replacement, can’t get through regular numbers, over an hour on hold, without answer. My friend has had one for years, and lent me his, who has also been reassigned. Seems systemwide. Hiw do you get a live person on the phone? Link to comment Share on other sites More sharing options...
Biker19 Posted January 9, 2023 #10 Share Posted January 9, 2023 13 hours ago, Medic2261 said: How do you get a live person on the phone? Welcome to CC. You wait a while and the answers they give you may or may not be correct. Link to comment Share on other sites More sharing options...
jbrinkm Posted January 9, 2023 #11 Share Posted January 9, 2023 17 hours ago, Medic2261 said: I’ve had a CVP from my first booking. Suddenly she’s been “reassigned”, no replacement, can’t get through regular numbers, over an hour on hold, without answer. My friend has had one for years, and lent me his, who has also been reassigned. Seems systemwide. Hiw do you get a live person on the phone? Me too - mine is MIA and emails are now bouncing. I thought it was just a glitch at first but then saw a few more reports on the boards and so switched to a different reputable TA from a know company. Link to comment Share on other sites More sharing options...
vjmatty Posted January 9, 2023 #12 Share Posted January 9, 2023 (edited) 39 minutes ago, jbrinkm said: Me too - mine is MIA and emails are now bouncing. I thought it was just a glitch at first but then saw a few more reports on the boards and so switched to a different reputable TA from a know company. I am starting to think there is something in the RC system that notices when a customer and rep have too long of a relationship, like X number of cruises or Y number of years, and puts a block on that relationship. And I hate conspiracy theories lol Edited January 9, 2023 by vjmatty Reverse-letter typo Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now