Rare electro Posted March 16, 2023 #1 Share Posted March 16, 2023 Has anyone been able to add the HIA to a casino booking? It has been showing up with price for me to purchase since i booked the cruise. Logged in today, shows the HIA but no price and when I click on it, it says your booking is not eligible for the HIA package. Link to comment Share on other sites More sharing options...
FlorenceItaly Posted March 16, 2023 #2 Share Posted March 16, 2023 2 minutes ago, electro said: Has anyone been able to add the HIA to a casino booking? It has been showing up with price for me to purchase since i booked the cruise. Logged in today, shows the HIA but no price and when I click on it, it says your booking is not eligible for the HIA package. For my 7 day November cruise I was able to. For my upcoming 16 day TA in May it says my booking is not eligible for the HIA package. Link to comment Share on other sites More sharing options...
Rare electro Posted March 16, 2023 Author #3 Share Posted March 16, 2023 3 minutes ago, FlorenceItaly said: For my 7 day November cruise I was able to. For my upcoming 16 day TA in May it says my booking is not eligible for the HIA package. I wonder if there is a cutoff date that I missed? Link to comment Share on other sites More sharing options...
DaveOKC Posted March 16, 2023 #4 Share Posted March 16, 2023 On my casino offer sailing for mid-Sept the HAL website is offering it to me for $50 per person per day. Link to comment Share on other sites More sharing options...
Rare electro Posted March 16, 2023 Author #5 Share Posted March 16, 2023 Update: I tried logging in with a different browser, safari instead of chrome, and I was able to add the HIA. $65 Cad pp/pd. 2 Link to comment Share on other sites More sharing options...
WannaSea Posted March 16, 2023 #6 Share Posted March 16, 2023 My experience trying to buy HIA a la carte on the HAL website was it showed my booking (not a casino offer) was ineligible. After a few weeks I got an email inviting me to buy HIA. A week later when I tried to buy via the email link it said I was ineligible again. A few weeks later I got another email, same result. I checked about once a week and eventually the purchase just went forward successfully so I got my HIA. I'm sure I could've contacted my PCC, who is always helpful, to make it happen but I had a lot of time. Playing hide & seek with the HAL website has become a hobby, trying to figure out if there's any rhyme or reason for the buggy behavior - nope. Link to comment Share on other sites More sharing options...
Rare electro Posted March 16, 2023 Author #7 Share Posted March 16, 2023 20 minutes ago, WannaSea said: My experience trying to buy HIA a la carte on the HAL website was it showed my booking (not a casino offer) was ineligible. After a few weeks I got an email inviting me to buy HIA. A week later when I tried to buy via the email link it said I was ineligible again. A few weeks later I got another email, same result. I checked about once a week and eventually the purchase just went forward successfully so I got my HIA. I'm sure I could've contacted my PCC, who is always helpful, to make it happen but I had a lot of time. Playing hide & seek with the HAL website has become a hobby, trying to figure out if there's any rhyme or reason for the buggy behavior - nope. I do have to agree that it is the worst cruise line website that I have ever used. Maybe the US one is better than the Canadian? The bar is set pretty low though. 1 Link to comment Share on other sites More sharing options...
bc_redhead Posted March 18, 2023 #8 Share Posted March 18, 2023 I tried unsuccessfully for weeks to try and add the HIA package to our trip coming up on the 25th. After many attempts watching the wheel spin and spin and then finally getting the "Ineligible" message I decided to call today. Within 10 minutes I was through and was able to book it. 1 Link to comment Share on other sites More sharing options...
KatnipKris Posted March 19, 2023 #9 Share Posted March 19, 2023 What does HIA mean? Thanks Link to comment Share on other sites More sharing options...
RuthC Posted March 19, 2023 #10 Share Posted March 19, 2023 1 minute ago, KatnipKris said: What does HIA mean? Thanks Have It All. It's a package deal that has inclusions that can vary. It usually includes the Signature Beverage Package; it sometimes includes the Hotel Service Charge (by whatever name it is going by at the time). It likely includes at least one dinner in a specialty restaurant, and more often two dinners in at least two restaurants. Others can probably add an item or two more. Link to comment Share on other sites More sharing options...
KatnipKris Posted March 19, 2023 #11 Share Posted March 19, 2023 (edited) Ruth C. Thanks for the reply. Yes, HIA is very popular now. Have not cruised with Hollard for a few years. Last one was when they were doing the Oprah cruises. We have one coming up on Eurodam leaving on March 25th. Edited March 19, 2023 by KatnipKris Link to comment Share on other sites More sharing options...
AllTheSun Posted March 24, 2023 #12 Share Posted March 24, 2023 (edited) On 3/18/2023 at 11:45 AM, bc_redhead said: I tried unsuccessfully for weeks to try and add the HIA package to our trip coming up on the 25th. After many attempts watching the wheel spin and spin and then finally getting the "Ineligible" message I decided to call today. Within 10 minutes I was through and was able to book it. Was this a casino booking? I’m on a casino booking later this fall and keep getting an ineligible message & assumed I was ineligible. I got an email for it today and still got the ineligible message. No experience with HAL so I didn’t realize this might just be a glitch! For those that can book it do they take HAL gift cards? Edited March 24, 2023 by AllTheSun Grammar Link to comment Share on other sites More sharing options...
cwd79 Posted March 25, 2023 #13 Share Posted March 25, 2023 I had to call the phone number and then I was able to add it onto the casino deal. I was able to use gift cards with the cruise rep. 1 Link to comment Share on other sites More sharing options...
bc_redhead Posted March 25, 2023 #14 Share Posted March 25, 2023 Yes it was a casino offer. Give reservations a call and they can ads it for you and take payment. 1 Link to comment Share on other sites More sharing options...
NCTribeFan Posted March 25, 2023 #15 Share Posted March 25, 2023 I've added it to casino bookings. Unfortunately, it isn't available for the 2 5-night sailings I added to the end of the 4/3 Rotterdam TA. The 2 5-nights were also sold as 1 10-night sailing, but because I booked the two separately (via the casino offers), I couldn't add HIA. Link to comment Share on other sites More sharing options...
AllTheSun Posted March 27, 2023 #16 Share Posted March 27, 2023 Thank you all! Called and added it today. Paid with gift cards. Was on hold for like 20 mins but once I got an agent the whole thing took less than 5 mins! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now