TNcruiser501 Posted April 7, 2023 #1 Share Posted April 7, 2023 One of the perks is Concierge service to assist in reservations. Where is the concierge for the loyalty program if you are not in the Haven? How do you contact the Dedicated Precruise Service Desk? Priority Entrrtainment seating. Is there a special line for loyalty members? Link to comment Share on other sites More sharing options...
Rare JGmf Posted April 7, 2023 #2 Share Posted April 7, 2023 Others will chime-in, but the concierge service is pretty much a phony perk. No dedicated phone line or dedicated person behind a desk somewhere that's focused on Sapphire and above. 6 Link to comment Share on other sites More sharing options...
FLAHAM Posted April 7, 2023 #3 Share Posted April 7, 2023 I found on my two recent cruises (Bliss and Prima) that the CruiseNext Desk was happy to get me entertainment reservations—even to “sold out” performances—as a Saphire latitudes member. Also signed me up for dinner with officers, ship tour, etc. Suggest going to CruiseNext desk after lunch on embarkation day. 5 Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted April 7, 2023 #4 Share Posted April 7, 2023 What @JGmf has advised is quite accurate. I've been Platinum/Sapphire since 2017 and never found the Concierge service to be useful unless in the Suite or Haven area. Link to comment Share on other sites More sharing options...
TNcruiser501 Posted April 7, 2023 Author #5 Share Posted April 7, 2023 2 minutes ago, FLAHAM said: I found on my two recent cruises (Bliss and Prima) that the CruiseNext Desk was happy to get me entertainment reservations—even to “sold out” performances—as a Saphire latitudes member. Also signed me up for dinner with officers, ship tour, etc. Suggest going to CruiseNext desk after lunch on embarkation day. Is the Cruise Next desk in the atrium next to Guest Services? I'll be on the Joy, sister of the Bliss. Link to comment Share on other sites More sharing options...
FLAHAM Posted April 7, 2023 #6 Share Posted April 7, 2023 I have always found it to be in, or adjacent to, the Atrium on all ships. Ask any crew member. Link to comment Share on other sites More sharing options...
TNcruiser501 Posted April 7, 2023 Author #7 Share Posted April 7, 2023 4 minutes ago, FLAHAM said: I have always found it to be in, or adjacent to, the Atrium on all ships. Ask any crew member. Thnx Link to comment Share on other sites More sharing options...
Viajera7 Posted April 7, 2023 #8 Share Posted April 7, 2023 1 hour ago, TNcruiser501 said: Is the Cruise Next desk in the atrium next to Guest Services? I'll be on the Joy, sister of the Bliss. I was on the Joy in Jan-Feb. If I remember correctly, they are across each other. 1 Link to comment Share on other sites More sharing options...
FLAHAM Posted April 7, 2023 #9 Share Posted April 7, 2023 CruiseNext desk also gave me Saphire Latitudes pin. 1 Link to comment Share on other sites More sharing options...
MagnoliaBlossom Posted April 7, 2023 #10 Share Posted April 7, 2023 What everyone else has said. Diamond here and I’ve never had a concierge help me or return a call. Not that I have asked often, and certainly not after the first two attempts back when they falsely listed it as a platinum Perl (when that was the top tier) 1 Link to comment Share on other sites More sharing options...
Rare mking8288 Posted April 7, 2023 #11 Share Posted April 7, 2023 Never heard a beep or seen an email from the so-called pre-cruise concierge help desk (not on-board help) on our last 3 out of 4 sailings post-Covid returning, 2022-23 /now. Not even a pro-forma welcome back email, nothing about priority check-in, etc. The one and only time we heard was when we actually last-minute booked the Joy, May 2023 with 2 Family Insides 2 BR "suite" with the water-downed perks. Requested dining reservations with our preference and was acknowledged, supposingly forwarded to the onboard team & advised via email to check with them once on the ship. Suffice to say, restaurant help desk had no record of our requested reservations except for 1 evening but at the wrong time of 8:30 pm instead of 5:30 pm, absolutely useless. We did get the name of the concierge/his team available with certain, limited help - but otherwise, directed to see the CruiseNext team - wasn't sure if that had more to do with our "suites" than anything else, like being Sapphire, LOL. I believed we're cruising then at 70% capacity but Haven being sold out due to all the upgrades done - wasn't really expecting much, but decided to give it a test run. Epic failure, IMHO. Like everyone else, pretty much written them off as a joke - misleading and false promises that NCL never delivered upon - either omit & delete the fake "benefits" and/or revised & live up to the pledged offers. 1 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted April 7, 2023 #12 Share Posted April 7, 2023 3 hours ago, TNcruiser501 said: One of the perks is Concierge service to assist in reservations. I see this: But I can't find any explanation of the purpose. Where did you read that it is to assist in reservations? Link to comment Share on other sites More sharing options...
UKstages Posted April 7, 2023 #13 Share Posted April 7, 2023 10 minutes ago, ChiefMateJRK said: I can't find any explanation of the purpose. Where did you read that it is to assist in reservations? you mean, apart from the dictionary definition of "concierge?" it's on the NCL website on the latitudes benefit page: "concierge service to assist you with specialty restaurant, entertainment, and shore excursion reservations." Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted April 7, 2023 #14 Share Posted April 7, 2023 8 minutes ago, UKstages said: you mean, apart from the dictionary definition of "concierge?" it's on the NCL website on the latitudes benefit page: "concierge service to assist you with specialty restaurant, entertainment, and shore excursion reservations." Yes. Exactly. I asked a simple question. I can't find your text on this page: Latitudes Rewards Program Overview | Norwegian Cruise Line (ncl.com) Can you? Link to comment Share on other sites More sharing options...
Rare graphicguy Posted April 8, 2023 #15 Share Posted April 8, 2023 I was always steered to the Cruise Next desk any time I asked about Latitudes Concierge Services. Given that desk was about 25 feet from the Restaurant booking desk, it’s just as easy for me to do it myself. They will give you Latitudes pins, though. Link to comment Share on other sites More sharing options...
Rare JGmf Posted April 8, 2023 #16 Share Posted April 8, 2023 14 minutes ago, graphicguy said: They will give you Latitudes pins, though. NCL should probably amend the Latitudes perk description from "Concierge Service" to "Priority Pin Distribution Service". Staff at the Cruise Next desk would probably be OK with that. 8 Link to comment Share on other sites More sharing options...
Beaver1975 Posted April 8, 2023 #17 Share Posted April 8, 2023 17 hours ago, JGmf said: Others will chime-in, but the concierge service is pretty much a phony perk. No dedicated phone line or dedicated person behind a desk somewhere that's focused on Sapphire and above. Personally I have found the exact opposite of your observation. The actual perk for non-haven guests, that need the assistance of a concierge, is provided by the General Managers (HD) secretary. Occasionally the HD will put you touch with the actual concierge and you will be treated the same as any Haven guest. Personally I have received much better service from the secretary than I have from most concierges As for pre-cruise concierge access that is strictly for Haven guests. Link to comment Share on other sites More sharing options...
phillygwm Posted April 8, 2023 #18 Share Posted April 8, 2023 17 hours ago, FLAHAM said: I found on my two recent cruises (Bliss and Prima) that the CruiseNext Desk was happy to get me entertainment reservations—even to “sold out” performances—as a Saphire latitudes member. Also signed me up for dinner with officers, ship tour, etc. Suggest going to CruiseNext desk after lunch on embarkation day. Very interesting! I've heard stories about the CruiseNext staff feeling put upon or otherwise being unhelpful. Maybe I'll give them a try on my next sailing. Interesting, to OP's point, that NCL advertises the concierge service but doesn't tell people where to find it. If I didn't read this board, I'd never know. 1 Link to comment Share on other sites More sharing options...
spanishguy1970 Posted April 8, 2023 #19 Share Posted April 8, 2023 (edited) On 4/7/2023 at 3:46 PM, JGmf said: Others will chime-in, but the concierge service is pretty much a phony perk. No dedicated phone line or dedicated person behind a desk somewhere that's focused on Sapphire and above. We completely agree, only once on the Epic Bruno, the Concierge, he help us book dining and entertainment venues, there's no number for latitude members and we are Diamond. Bruno did give us his card. Edited April 8, 2023 by spanishguy1970 Link to comment Share on other sites More sharing options...
Rare graphicguy Posted April 8, 2023 #20 Share Posted April 8, 2023 7 hours ago, Beaver1975 said: Personally I have found the exact opposite of your observation. The actual perk for non-haven guests, that need the assistance of a concierge, is provided by the General Managers (HD) secretary. Occasionally the HD will put you touch with the actual concierge and you will be treated the same as any Haven guest. Personally I have received much better service from the secretary than I have from most concierges As for pre-cruise concierge access that is strictly for Haven guests. Cruise Next has always been nice to me and accommodating any time I've asked for their assistance. That said, if there's something I can do easily myself (like walking a few paces to make my own SD reservations), I just do it. Cruise Next/Concierge has resolved some issues a few times (i.e. helping with excursion issues, which are also right next door to the Cruise Next desk) when The lines were way long. 1 Link to comment Share on other sites More sharing options...
TNcruiser501 Posted April 8, 2023 Author #21 Share Posted April 8, 2023 Thanks for all of the info. I was just curious of these loyalty perks, because they had no specific explanations or contact info. Link to comment Share on other sites More sharing options...
Pitzel Posted April 9, 2023 #22 Share Posted April 9, 2023 10 hours ago, Beaver1975 said: Personally I have received much better service from the secretary than I have from most concierges Agree! We have been connected with the GM’s secretaries on a few cruises and they have taken incredible care of us. Link to comment Share on other sites More sharing options...
Beaver1975 Posted April 9, 2023 #23 Share Posted April 9, 2023 16 hours ago, graphicguy said: Cruise Next has always been nice to me and accommodating any time I've asked for their assistance. That said, if there's something I can do easily myself (like walking a few paces to make my own SD reservations), I just do it. Cruise Next/Concierge has resolved some issues a few times (i.e. helping with excursion issues, which are also right next door to the Cruise Next desk) when The lines were way long. To what purpose did you quote me? Plus Cruse Next is not a "concierge". I do find them to very helpful people and if they happen to do something that the concierge should do that is a bonus. Link to comment Share on other sites More sharing options...
Rare graphicguy Posted April 9, 2023 #24 Share Posted April 9, 2023 24 minutes ago, Beaver1975 said: To what purpose did you quote me? Plus Cruse Next is not a "concierge". I do find them to very helpful people and if they happen to do something that the concierge should do that is a bonus. ????????? Link to comment Share on other sites More sharing options...
Rare graphicguy Posted April 9, 2023 #25 Share Posted April 9, 2023 16 hours ago, TNcruiser501 said: Thanks for all of the info. I was just curious of these loyalty perks, because they had no specific explanations or contact info. Yeah…the whole Latitudes Concierge perk has always been a bit nebulous. I think if you’re expecting someone who is dedicated to Latitudes members, that’s not the case. But, the Cruise Next desk has been identified as the place to go for concierge type services. That desk is just very limited in what services they can provide to us. Certainly isn’t anywhere near the level of service as the Concierges in the Haven provide. 2 Link to comment Share on other sites More sharing options...
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