Gettingwarmer Posted June 6, 2023 #1 Share Posted June 6, 2023 Let’s do a Poll 1 Link to comment Share on other sites More sharing options...
FangedRose Posted June 6, 2023 #2 Share Posted June 6, 2023 Do you mean the paper survey which used to appear in your cabin, more recently via email? They don't happen any more. Been outsourced to feefo who do random email shots. 1 Link to comment Share on other sites More sharing options...
Gettingwarmer Posted June 6, 2023 Author #3 Share Posted June 6, 2023 4 minutes ago, FangedRose said: Do you mean the paper survey which used to appear in your cabin, more recently via email? They don't happen any more. Been outsourced to feefo who do random email shots. Some people still seem to get them. That’s what I’m asking. Princess still send a full survey to your email account. It is better to get a full survey where you can give feedback on each individual act or excursion etc. 2 Link to comment Share on other sites More sharing options...
FangedRose Posted June 6, 2023 #4 Share Posted June 6, 2023 1 minute ago, Gettingwarmer said: Some people still seem to get them. That’s what I’m asking. Princess still send a full survey to your email account. It is better to get a full survey where you can give feedback on each individual act or excursion etc. I've never known anyone get one direct from P&O for years. I've had a short two or three question one about particular issues ("was it sorted to your satisfaction" sort of thing). Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted June 6, 2023 #5 Share Posted June 6, 2023 I've had three surveys since I returned from my 14 May Arvia cruise. One Feefo request, one complete survey and then an onboard survey. For good measure I received a survey regarding the sale of the cruise I booked onboard as well. All received within 48 hours of arriving home. Link to comment Share on other sites More sharing options...
Britboys Posted June 6, 2023 #6 Share Posted June 6, 2023 2 hours ago, Gettingwarmer said: Some people still seem to get them. That’s what I’m asking. Princess still send a full survey to your email account. It is better to get a full survey where you can give feedback on each individual act or excursion etc. Completely agree with you. The Feefo one is pretty rubbish and I can't see how it is particularly helpful to P&O... 3 Link to comment Share on other sites More sharing options...
Rare Cloudyrain Posted June 6, 2023 #7 Share Posted June 6, 2023 Nothing from the last couple, but I don’t think MSC did either, except feefo maybe. I think “trends” in surveying have changed lots though (I deal with this through work) and the fashion has gone from in-depth questions of everyone, to brief short snapshots of small groups of people. Link to comment Share on other sites More sharing options...
Cathygh Posted June 6, 2023 #8 Share Posted June 6, 2023 I have just received the feefo one for Iona G316 1 1 Link to comment Share on other sites More sharing options...
alpha whiskey Posted June 6, 2023 #9 Share Posted June 6, 2023 Full P&O surveys received via email from cruises on Iona in January and Arvia in April. Also Feefo, which I don't complete. 2 Link to comment Share on other sites More sharing options...
SeaJane Posted June 6, 2023 #10 Share Posted June 6, 2023 We didn’t receive anything for our recent Ventura cruise. Link to comment Share on other sites More sharing options...
Cathygh Posted June 6, 2023 #11 Share Posted June 6, 2023 5 hours ago, Britboys said: Completely agree with you. The Feefo one is pretty rubbish and I can't see how it is particularly helpful to P&O... I have just completed the feefo one, I don't usually bother. The reviews are public so it helps future passengers. I doubt P&O take any notice 1 Link to comment Share on other sites More sharing options...
purplesea Posted June 6, 2023 #12 Share Posted June 6, 2023 I received one after our cruise on 14th May on Ariva, from Feefo Link to comment Share on other sites More sharing options...
Gettingwarmer Posted June 6, 2023 Author #13 Share Posted June 6, 2023 3 hours ago, Cathygh said: I have just received the feefo one for Iona G316 3 hours ago, alpha whiskey said: Full P&O surveys received via email from cruises on Iona in January and Arvia in April. Also Feefo, which I don't complete. 1 hour ago, purplesea said: I received one after our cruise on 14th May on Ariva, from Feefo Did you mark the poll at the top of this thread? If not please could you do so. Thank you Link to comment Share on other sites More sharing options...
Cathygh Posted June 6, 2023 #14 Share Posted June 6, 2023 9 minutes ago, Gettingwarmer said: Did you mark the poll at the top of this thread? If not please could you do so. Thank you Yes I've done that now. 1 Link to comment Share on other sites More sharing options...
devonuk Posted June 7, 2023 #15 Share Posted June 7, 2023 Yesterday I received a general questionnaire from P&O with reference to why I book particular cruises, my likes dislikes etc. With some A or B scenarios like A = Dress to the nines or B = Keep it casual. Link to comment Share on other sites More sharing options...
purplesea Posted June 7, 2023 #16 Share Posted June 7, 2023 10 hours ago, Gettingwarmer said: Did you mark the poll at the top of this thread? If not please could you do so. Thank you Yes, have done. 1 Link to comment Share on other sites More sharing options...
Gettingwarmer Posted June 7, 2023 Author #17 Share Posted June 7, 2023 2 hours ago, devonuk said: Yesterday I received a general questionnaire from P&O with reference to why I book particular cruises, my likes dislikes etc. With some A or B scenarios like A = Dress to the nines or B = Keep it casual. Interesting Link to comment Share on other sites More sharing options...
Britboys Posted June 7, 2023 #18 Share Posted June 7, 2023 2 hours ago, devonuk said: Yesterday I received a general questionnaire from P&O with reference to why I book particular cruises, my likes dislikes etc. With some A or B scenarios like A = Dress to the nines or B = Keep it casual. 57 minutes ago, Gettingwarmer said: Interesting This is something thay have done regularly in the past. I've had several of them but am probably blacklisted now for not giving them the answer they want...😂 Link to comment Share on other sites More sharing options...
Gettingwarmer Posted June 7, 2023 Author #19 Share Posted June 7, 2023 44 minutes ago, Britboys said: This is something thay have done regularly in the past. I've had several of them but am probably blacklisted now for not giving them the answer they want...😂 They do have a way of wording these in order to get the answers they want to justify alterations to the existing norm. 1 Link to comment Share on other sites More sharing options...
Britboys Posted June 7, 2023 #20 Share Posted June 7, 2023 3 hours ago, Gettingwarmer said: They do have a way of wording these in order to get the answers they want to justify alterations to the existing norm. And it wouldn't surprise me if the bulk of those recent ones go to folk who have cruised on the new ships - so that P&O can say their customers want a more casual experience... 2 Link to comment Share on other sites More sharing options...
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