Duquesmom Posted June 30, 2023 #1 Share Posted June 30, 2023 In February I was isolated with COVID for 6 days. Yesterday I called Guest Relations to follow up on the credit. They had to contact the ship & said I’d have the response/FCC once they verified how many days I was quarantined. 5 hours later the FCC showed up in my account. AMAZING! 👏👏👏👏👏 Dena 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted June 30, 2023 #2 Share Posted June 30, 2023 56 minutes ago, Duquesmom said: In February I was isolated with COVID for 6 days. Yesterday I called Guest Relations to follow up on the credit. They had to contact the ship & said I’d have the response/FCC once they verified how many days I was quarantined. 5 hours later the FCC showed up in my account. AMAZING! 👏👏👏👏👏 Dena It definitely pays to follow up on this to get the ball rolling. We had our FCC about 10 days after cruise. Link to comment Share on other sites More sharing options...
sciencewonk Posted July 1, 2023 #3 Share Posted July 1, 2023 I'm glad to see that things are improving with HAL and FCC. After our November 2022 cruise we had to have our TA contact HAL multiple times for our COVID-related FCC. We eventually got it in March. It's good to have. It's paying for almost half of our next cruise. Link to comment Share on other sites More sharing options...
liketraveling Posted July 1, 2023 #4 Share Posted July 1, 2023 Glad they have improved the response time. For my November Cruise it took til May and 3 emails. I don’t think they are dealing with as many now because I believe the program was only good til the middle of March. Link to comment Share on other sites More sharing options...
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