Rare hcat Posted August 29, 2023 #1 Share Posted August 29, 2023 I called X regular number a short while ago to confirm I had grats included for my 2025 APEX cruise..SV with "all in..." they quoted a long wait time 30 min + for a rep but allowed me to request a call back..which I did Wait for that was 6 minutes! How good was that! Rep will e mail an updated confirmation invoice..taking off the grat charges..Also confirmed we have basic alc and wifi..all we need! I was pleasantly surprised! 2 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted August 29, 2023 #2 Share Posted August 29, 2023 Are you saying you repriced the cruise to not include the gratuities. Was it a cost savings? Link to comment Share on other sites More sharing options...
jelayne Posted August 29, 2023 #3 Share Posted August 29, 2023 So you removed the gratuities from a AI booking? Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted August 29, 2023 #4 Share Posted August 29, 2023 I could be wrong but there have been a number of people reporting that they had new charges to their cruise for tips even though they had booked under the AI. All I have read said when they called in they were informed it was an error and corrected by removing the additional charge. 1 Link to comment Share on other sites More sharing options...
Winemaker_1 Posted August 29, 2023 #5 Share Posted August 29, 2023 (edited) I called the special Retreat Concierge hotline today and the person I got must have been hired yesterday. This person knew significantly less than me and I have never sailed before on X or any other line. Couldn't answer anything without 2-3 minutes of trying to "look up" the answer. Then, we were disconnected (not on my end). No call back. Celebrity is a seriously confused organization at this time and my vacation is not going to be their alpha- or beta-test. I'm moving on. The first impression they've made to me is that they're a bunch of bozos. Edited August 29, 2023 by Winemaker_1 1 Link to comment Share on other sites More sharing options...
Rare hcat Posted August 30, 2023 Author #6 Share Posted August 30, 2023 8 hours ago, CHEZMARYLOU said: Are you saying you repriced the cruise to not include the gratuities. Was it a cost savings? No.. we paid for "all in " and they added a charge for grats.. that charge needs to be removed as grats were part if out fare Link to comment Share on other sites More sharing options...
Rare hcat Posted August 30, 2023 Author #7 Share Posted August 30, 2023 7 hours ago, jelayne said: So you removed the gratuities from a AI booking? No...we need removal.of Added grat charge..see above and Jim Lain comment both reps agreed but no conf came thru e mail.. Link to comment Share on other sites More sharing options...
Dolebludger Posted August 30, 2023 #8 Share Posted August 30, 2023 There are posts on other threads here about previously booked guests with AI or some version of it who have received an invoice with grats charged on it. That should only happen for bookings after Oct 4. Other posters have been able to get it corrected, so that they get the benefits to which they are entitled in their package at time of booking. It seems that people in the home office aren’t reading their own memos about the “changes”. Link to comment Share on other sites More sharing options...
Rare hcat Posted August 30, 2023 Author #9 Share Posted August 30, 2023 7 hours ago, Jim_Iain said: I could be wrong but there have been a number of people reporting that they had new charges to their cruise for tips even though they had booked under the AI. All I have read said when they called in they were informed it was an error and corrected by removing the additional charge. exactly..we just want the new paperwork Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted August 30, 2023 #10 Share Posted August 30, 2023 2 hours ago, hcat said: exactly..we just want the new paperwork Thanks for confirming. I'm going to have to look and some of my bookings. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now