Mr. Hagen is clearly a visionary businessman. He and his leadership team have built impressive loyalty. But in many businesses success and accolades can lead to complacency. If you were invited to a sit down with Tor and his team what would be the one thing you would advise them to do?
I wrote two posts, although the second one is more specifically about the excursions:
https://boards.cruisecritic.com/topic/2922947-first-viking-ocean-cruise-review-was-it-worth-the-money/#comment-65000491
To be clear, we did have a good time and have booked another Viking cruise.
However, my greatest wish would be far greater transparency in all excursion details. In retrospect, I should have studied anywhere I could for any details for these Viking excu