My husband and I booked a private tour from Reykjavik with Tourism Iceland through Trip Advisor. Unfortunately, we could not make port in Reykjavik because of bad weather. Our captain reported this to us at 4 PM the day before we were to arrive in port. I immediately called both Tourism Iceland and Viator to report our problem and request a refund. They refused because I called after the 24 cancellation window had expired. Of course, we had no power over the port cancellation, but this made
My husband and I booked a private tour from Reykjavik with Tourism Iceland through Trip Advisor. Unfortunately, we could not make port in Reykjavik because of bad weather. Our captain reported this to us at 4 PM the day before we were to arrive in port. I immediately called both Tourism Iceland and Viator to report our problem and request a refund. They refused because I called after the 24 cancellation window had expired. Of course, we had no power over the port cancellation, but this made