Rare Rick&Jeannie Posted December 5, 2023 #1 Share Posted December 5, 2023 We don't do NCL very often...we generally do Princess so not as familiar with NCL's procedures. Have just booked our 3rd NCL sailing. DW is listed as a "First Timer"...which she is not. She's done the same 2 cruises that I did. My account shows me as "Silver" and shows those 2 sailings in the history. I have already requested that her tier level be adjusted. In doing the research for my request my prior cruise confirmation emails have listed me with a different Latitudes number for all 3 cruises. This just doesn't seem right. How can they keep track if the number keeps changing? Or...am I just missing something? (Very possible! 😄) Link to comment Share on other sites More sharing options...
Rare mcmomny Posted December 5, 2023 #2 Share Posted December 5, 2023 (edited) Same thing has happened to my husband each time we have booked an NCL cruise. It's annoying but I just call and they fix it right away Edited December 5, 2023 by mcmomny Link to comment Share on other sites More sharing options...
davencl Posted December 5, 2023 #3 Share Posted December 5, 2023 Yes you'll need to call and have this corrected. I have the same problem each time I try to book online, 1 Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted December 5, 2023 #4 Share Posted December 5, 2023 (edited) NCL changing your Latitudes # should never happen. I've had the same one since 2012, so yes, call and request that it be investigated. Good luck that you get it completely corrected, not just temporarily! Edited December 5, 2023 by All-ready2cruise Link to comment Share on other sites More sharing options...
Rare Anoynmous Phoenix Posted December 5, 2023 #5 Share Posted December 5, 2023 We have never had a problem so hope that you can get it sorted. Link to comment Share on other sites More sharing options...
schmoopie17 Posted December 5, 2023 #6 Share Posted December 5, 2023 When we booked our most recent cruise a few weeks ago, it was discovered that Mrs. Schmoopie had three (or was it four?) different Latitudes numbers. The odd thing is that she had a couple of different ones a year ago that were subsequently "supposed" melded into one to fix the problem. Luckily, her Latitudes points somehow miraculously remained intact. I guess we'll see how many numbers she will have when we book our next cruise. At NCL, you're not just a name...you're a number. In some cases, multiple numbers. 2 Link to comment Share on other sites More sharing options...
PegNRay Posted December 5, 2023 #7 Share Posted December 5, 2023 This sometimes happens when the name on your reservation doesn’t match your latitudes account. For example the reservation doesn’t have your middle name but your latitudes account does. Link to comment Share on other sites More sharing options...
Rare cruiseny4life Posted December 5, 2023 #8 Share Posted December 5, 2023 Just let the representative know you need to merge Latitudes accounts into one. It's a quick/fairly painless process. 1 Link to comment Share on other sites More sharing options...
timf2001 Posted December 9, 2023 #9 Share Posted December 9, 2023 You don't need to call. All you need to do is log into the person's Latitudes account who was assigned a new number and search for the reservation. It will then link the reservation to their proper Latitudes number. Link to comment Share on other sites More sharing options...
zqvol Posted December 9, 2023 #10 Share Posted December 9, 2023 4 minutes ago, timf2001 said: You don't need to call. All you need to do is log into the person's Latitudes account who was assigned a new number and search for the reservation. It will then link the reservation to their proper Latitudes number. You need to call and have all of the accounts merged. 1 Link to comment Share on other sites More sharing options...
timf2001 Posted December 9, 2023 #11 Share Posted December 9, 2023 2 minutes ago, zqvol said: You need to call and have all of the accounts merged. You shouldn't need to merge the accounts if no points were ever credited to it. Once you switch to the proper number, the new number just gets abandoned. Link to comment Share on other sites More sharing options...
Rare cruiser2015 Posted December 9, 2023 #12 Share Posted December 9, 2023 2 hours ago, timf2001 said: You shouldn't need to merge the accounts if no points were ever credited to it. Once you switch to the proper number, the new number just gets abandoned. If numbers get abandoned, you wouldn't have posts on these boards from people have 3 or more accounts. Maybe if this "new" one is brand new and you get your new booking switched (however that happens) it would be fine. Best, easiest and complete thing to do is call NCL and get them merged purged, whatever - 100% clean that way, whatever your circumstances. Link to comment Share on other sites More sharing options...
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