Rare Jim The Scot Posted March 21 #1 Share Posted March 21 You,d think I would know considering how many cruises I have done but can someone enlighten me how long before your cruise Luggage Tags become available to download Link is highlighted/available in my cruise control Offers me the download but when I click that link I only get a quick origami course on how to fold them 🤔 Link to comment Share on other sites More sharing options...
Andy24v Posted March 21 #2 Share Posted March 21 Hi Jim, it's 2 weeks before the cruise.. Link to comment Share on other sites More sharing options...
Dinglebert Posted March 21 #3 Share Posted March 21 There appears to be an issue with the tickets. Try to download but its just cycling around. Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted March 21 Author #4 Share Posted March 21 3 hours ago, Andy24v said: Hi Jim, it's 2 weeks before the cruise.. Thanks Andy 1 hour ago, Dinglebert said: There appears to be an issue with the tickets. Try to download but its just cycling around. Yeah tried periodically over the last week or so and its been like D.Hope they are available soon as not wanting any faffing about at the airport or port on arrival Link to comment Share on other sites More sharing options...
Dinglebert Posted March 24 #5 Share Posted March 24 On 3/21/2024 at 9:57 PM, Jim The Scot said: Thanks Andy Yeah tried periodically over the last week or so and its been like D.Hope they are available soon as not wanting any faffing about at the airport or port on arrival I did message marella and they are saying its a software issue. Probably same issue that makes the specialty dining not bookable at the moment. They did send me a blank one so if not fixed I'll be doing it myself. The queue at airport will be a pain if very few have passes. Link to comment Share on other sites More sharing options...
Dinglebert Posted March 24 #6 Share Posted March 24 Heres the blank one if anybody needs it. 1 Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted March 24 Author #7 Share Posted March 24 (edited) 1 hour ago, Dinglebert said: I did message marella and they are saying its a software issue. Probably same issue that makes the specialty dining not bookable at the moment. They did send me a blank one so if not fixed I'll be doing it myself. The queue at airport will be a pain if very few have passes. Thanks D Yeah I gave them a call yesterday and got the same response as you.They emailed me the blank ones you posted. Forgot to ask whilst on the phone but guessing we will have the same issue with the boarding passes?they,re not available to download yet Ps software issue?No software issue if you want to book excursions😉 Edited March 24 by Jim The Scot Link to comment Share on other sites More sharing options...
bob_a_builder Posted March 27 #8 Share Posted March 27 (edited) On 3/24/2024 at 11:11 AM, Jim The Scot said: Ps software issue?No software issue if you want to book excursions😉 Is it just me then ....? Try to book Dining says "Unfortunately, Speciality Dining is not yet available to book on your chosen date, please check back again later." Trying to book excursions Just loads an empty page ! - tried 2 different browsers on PC same issue Trying on the phone app (android) - App won't go past splash screen for a 3rd May cruise Edited March 27 by bob_a_builder Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted March 27 Author #9 Share Posted March 27 Bob For 3rd of May cruise think your a bit too far out for booking dining/excursions. Link to comment Share on other sites More sharing options...
bob_a_builder Posted March 27 #10 Share Posted March 27 Ok - thanks, not been aware of the actual booking windows before. Have always been what I think is a late booker, a month or so before sailing, and have not bumped into any restrictions before ( just lucky perhaps) But the fact its just a blank screen rather than some sort of notification message and the fact that the phone app is not allowing me in at all was/is starting to concern Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted March 27 Author #11 Share Posted March 27 (edited) Certainly sounds like they,re still having issues bob.I,d give them a quick bell just in case We,re off in a few days and on our cruise control,cant download luggage tags,boarding passes but when I checked a few days ago able to book excursions,not sure about dining If they are having software problems which having been going on for weeks cant be difficult for them to inform their customers via their website Forget that,obviously it is too difficult for them 😆 Theres one thing,very little of TUI/Marella profits goes towards their website/IT department Edited March 27 by Jim The Scot Link to comment Share on other sites More sharing options...
bob_a_builder Posted March 28 #12 Share Posted March 28 After multiple calls (5 actually), to different CS agents all offering varying reasons/excuses as to why I am unable to book excursions. On the last call I have finally been told excursion booking opens 30 days before cruise date ! I'll try again then, But the blank screens I'm seeing are filling me with confidence Surely the web site could inform me of that window rather than just blank me ! Link to comment Share on other sites More sharing options...
Andy24v Posted March 28 #13 Share Posted March 28 I've been having the same issue, so I called into our local TUI shop earlier, and asked them if I can book an excursion for our cruise on 31st May. "Certainly" they said, until they tried to bring up the excursion page - blank screen. Seems like a technical issue. Just checking my emails, regarding our last cruise on 28th October 2023, we booked dining on 27th August, and excursions on 10th September. Both much earlier than 30 days before. Link to comment Share on other sites More sharing options...
bob_a_builder Posted March 28 #14 Share Posted March 28 Yes, Looks like the 30 days thing is something like 'buying time' to get the issue fixed. When I 1st called, they tried the 'Yes, we have had reports of a problem today...." - although I had had the problem every day for the previous 5 days On the 5 calls I had, it was a different excuse each time before they came up with that one - which is difficult to argue against I also went into shop today, they said they wouldn't be able to see anything any different from me, and they couldn't ! - just the blank screen too Putting aside the actual booking issue to one side, they have been unable to even provide a list of possible excursions and pricing so you might plan your trips - How many umpteen times have they run this cruise before and must have all those ducks in a row even if they are unable to take a booking for them 1 Link to comment Share on other sites More sharing options...
McDream12 Posted March 28 #15 Share Posted March 28 The 30 days rule must be either something new or as previously said an excuse. I’ve been looking at my booking for the end of April repo and they’ve only just started coming on in dribs and drabs but last year I booked in March for a cruise at the end of July! My start of July one this year is showing nothing and the app definitely has problems, there is a way to show on the Apple App by clicking on the blank looking box in the top left hand corner. This brings up my current trips. Good luck Link to comment Share on other sites More sharing options...
a1psx Posted April 3 #16 Share Posted April 3 Seems the restaurant booking issue is resolved as have now managed to book our dining for 30 May cruise. Link to comment Share on other sites More sharing options...
bob_a_builder Posted April 4 #17 Share Posted April 4 Still no change for me ! even now inside the recently invented '30 day' rule ? Still no visibility of excursions or dining options Been on phone today, claim they will be sending me an email with the possible options Lets see if that happens .... Link to comment Share on other sites More sharing options...
a1psx Posted April 4 #18 Share Posted April 4 Previously I've had to log out and back in to refresh the list Link to comment Share on other sites More sharing options...
bob_a_builder Posted April 4 #19 Share Posted April 4 (edited) Thanks Yes I have tried that on the phone app and on the PC if you go direct to the Cruise Control page https://www.marellacruisecontrol.tui.co.uk/login You have to log in each time anyway Still no joy One possibility, could be due to still having a 'red dot' on one of the Cruise control sections, which they did blame as one of the reasons I might not have access to the Excursions/Dining sections ? Initially I had 2 red dots I was able to clear the red dot on the Travel Information section by adding requested info But when clicking on Passport info (already entered on same day as booking) which is also marked with red dot. On the next screen it confirms all data is entered , so there is no further information reqd And it seems to be stuck in that un-resolvable loop Whether thats really limiting my access, only TUI know but can't resolve, but do say others are having problem too Edited April 4 by bob_a_builder Link to comment Share on other sites More sharing options...
Andy24v Posted April 4 #20 Share Posted April 4 Still the same for us, no dining or excursions for our May 31st trip. On a positive note, I've logged into Cruise Control so many times, I've managed to memorise our booking number.. Link to comment Share on other sites More sharing options...
Rare Brummijam Posted April 4 #21 Share Posted April 4 3 hours ago, Andy24v said: Still the same for us, no dining or excursions for our May 31st trip. On a positive note, I've logged into Cruise Control so many times, I've managed to memorise our booking number.. Our trip on June 3rd has dining and spa treatments but no excursions as yet. Link to comment Share on other sites More sharing options...
McDream12 Posted April 6 #22 Share Posted April 6 Just logged in this morning to a full schedule of Excursions, dining and spar treatments for mine at the end of April so 🤞 they’re sorting out their problems Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted April 6 Author #23 Share Posted April 6 We dont go till July but our schedule of speciality dining/ excursions are open for first three days.Gib rock tour excursion is sold out already however not an issue for us as we do the local rock tour Our intention is to go for a special meal as a family,4 ad and 1 child but doesnt accept bookings for more than 4 and to enquire once on the ship🤔,not much good if by that time its fully booked especially as we are limited to dine before 7-30 due to the child.To counteract that we will need to book two tables,a table for three and table for two and hope the can push them together Link to comment Share on other sites More sharing options...
bob_a_builder Posted April 9 #24 Share Posted April 9 Well, No surprises there then Didn't receive the promised email from Excursions team as stated on Thursday Nor the promised follow up call on Monday to check that email had arrived On, todays call . I explain it all again , get "Ok Sir, this time I'm going to put your thru direct to Excursions team" -- holding muzac "Hello, I'm X from the Reservations team....." , " Oh No I don't have any visibility of excursions" - I'll have to email them and get back to you Its a comedy of errors, they are totally incompetent, and there is no accountability since you can never get back to the same person, so they continue to fob you off each time Link to comment Share on other sites More sharing options...
bob_a_builder Posted April 18 #25 Share Posted April 18 After that last call, I did call into the local TUI shop, with much the same result, one of the girls did try to call into Marella on my behalf, but even though she was staff they refused to speak to her, since was not the LEAD passenger ! - So left none the wiser. To her credit she kept trying after I had left the shop and called me later that day, informing that the would be available 2 week before, and it wasn't just me and no-one else would have had earlier access Checked tonight and they are now at last available as she said. 2 weeks before cruise date The dining options had already become available about 3 week before cruise date Who knows whether this is the new normal or there was just some internal web site issue Anyway case closed as far as excursions on this cruise (Adriatic Explorer - 3rd May) is concerned Link to comment Share on other sites More sharing options...
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