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Is this a new one for Air Canada?


3Shelaghs
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Posted (edited)

Some of the people around here...... sheesh
Two scenario's

A) kid checked a bag, panicked, got vague and less than helpful answers from Air Canada staff, tried for answers a couple times and then Air Canada pulled the pin on the nuclear option and kicked her off the flight

B) airport staff thoroughly provided clear and concise information over the Pearson loudspeakers that could be understood, then provided full and detailed information a second time when checking the bag, then when the kid panicked on the plane the flight staff also provided full and patient explanations before they resorted to removing her from the flight

I know which one I'm going with.


*never flown Air Canada, nor had any interaction with them lest anyone think it's sour grapes on my part :OL

https://nationalpost.com/news/canada/air-canada-flight-vomit 
 
https://www.cbc.ca/news/canada/british-columbia/cta-fine-air-canada-1.7067154

https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
 

Edited by NateUpNorth
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Posted (edited)

We will never know the 100% full story of actual events for this situation.

 

It was unfortunate for the passenger involved and unfortunate for all the other passengers on the aircraft.

 

These things happen when we travel and we have seen our share of events including a 90 minute circle over Europe dumping fuel to return to the closest airport to offload an intoxicated passenger.  Cool and scary to watch at the same time.

 

If you have never seen a fuel dump before, check this out....  Both wings were dumping at the same time.

7ABA84E0-2335-4EEB-9BD9-AE617C231A39_1_105_c.jpeg

Edited by CDNPolar
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4 hours ago, CDNPolar said:

We will never know the 100% full story of actual events for this situation.

 

It was unfortunate for the passenger involved and unfortunate for all the other passengers on the aircraft.

 

These things happen when we travel and we have seen our share of events including a 90 minute circle over Europe dumping fuel to return to the closest airport to offload an intoxicated passenger.  Cool and scary to watch at the same time.

 

If you have never seen a fuel dump before, check this out....  Both wings were dumping at the same time.

7ABA84E0-2335-4EEB-9BD9-AE617C231A39_1_105_c.jpeg


I so wish that airports and airplanes were “dry” zones.  We’ve had too many incidents with drunk fellow passengers impacting our flight experience.  
 

The worst was a four hour delay on a February flight from YYZ to Las Vegas, where the deicing had to be done twice due to the return to the gate to offload a drunk woman (and her equally drunk travel party) who kept throwing up on herself and then taking off that vomit-covered piece of clothing.  She was down to a bra and leggings by the time they unloaded her.  And she was exit row.  Even with more clothes and less vomit there was no way she was capable of sitting there.  Fun times.

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35 minutes ago, bookbabe said:


I so wish that airports and airplanes were “dry” zones.  We’ve had too many incidents with drunk fellow passengers impacting our flight experience.  
 

The worst was a four hour delay on a February flight from YYZ to Las Vegas, where the deicing had to be done twice due to the return to the gate to offload a drunk woman (and her equally drunk travel party) who kept throwing up on herself and then taking off that vomit-covered piece of clothing.  She was down to a bra and leggings by the time they unloaded her.  And she was exit row.  Even with more clothes and less vomit there was no way she was capable of sitting there.  Fun times.

 

She was still "going' to Vegas at that point ??  yikes! Can't imagine what her return flight would have been like .....🤮

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1 hour ago, rodndonna said:

 

She was still "going' to Vegas at that point ??  yikes! Can't imagine what her return flight would have been like .....🤮


Yeah, I think she was unaware that the “what happens in Vegas stays in Vegas” doesn’t start until you actually *get* to Vegas… lol

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  • 4 weeks later...

Interesting topic however, things happen when flying.  Another example of disruption at gate: we were delayed in YUL for 8 1/2 hours due to no AC pilot (!) - yes, that was the reason they gave - they tried to find a pilot (presumably the original one fell sick).  Finally, we had a pilot and once plane was fully boarded heading to YVR, sitting in our seats, a passenger runs up to the attendants stating that he will not fly on this plane sitting beside a crying infant and demanded to get off.  He deplaned and then, we waited for his luggage to be retrieved from the plane!  Once the door was closed but still at the gate, a woman runs up to the attendants stating that her mother may be at the start of an anxiety attack and wants to get off the plane.  After some discussion including having the co-pilot come out to talk to the woman and her mother, they announced that a passenger was having a potential medical event and they have called paramedics for a medical assessment.  Took over 30+ minutes for the assessment to take place and then announced that the passengers would be exiting our flight!  Of course, baggage had to be retrieved.  We finally departed to YVR.  Story continues... we had a connecting AC flight which we were advised was delayed due to delay in arrival of flight attendants.  After another 1 1/2 hour wait, we finally had wheels up and were on our way.  Epic for us - we did received compensation from AC once we filed online for the prolonged delay. 

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On 4/13/2024 at 10:12 PM, Fouremco said:

The removal of baggage when a passenger doesn't fly dates back to the 80's and was originally introduced to prevent terrorists from checking in a bag containing explosives and then not boarding the plane.

 

They take that rule pretty seriously. I was on a AC regional flight several years ago that 15 minutes after take-off did a 180 and returned to the airport. Apparently a passenger had a last minute issue, didn't board and his bag wasn't removed so back we went to drop it off. 

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Very odd story.  

 

The 777-300 is a widebody with large bins.  It is unusual to ask to gate checking bags on that type of aircraft.   They tend to gate check on older aircraft with smaller bins.

 

I could see she forgot her bag in the gate area perhaps.   

 

As for turning around.  Well they can't take off if passengers are not seated and strapped in.  I think it is clear she decided she did not want to fly that day and they had little choice but to return to the gate.  Thankfully it did not cause the pilots to time out and force the flight to cancel.   

 

 

 

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Might seem odd, but I assure you ALL is true. The captain was very explicit re how they were going to retrieve her bag out of the bins underneath plane where her carry on was gate checked. The last 6 triple 7's I've been on ALL had gate checking carry on bags. Which now days seems to be the norm for the flights I've taken.

And yes, we all were worried crew were going to time out. 

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11 hours ago, 3Shelaghs said:

Might seem odd, but I assure you ALL is true. The captain was very explicit re how they were going to retrieve her bag out of the bins underneath plane where her carry on was gate checked. The last 6 triple 7's I've been on ALL had gate checking carry on bags. Which now days seems to be the norm for the flights I've taken.

And yes, we all were worried crew were going to time out. 

 

Can confirm. Most of the AC flights I've been on recently asked for volunteers to gate check and in a couple of cases the overhead bins were not full when the flight took off. I've never volunteered to gate check and my carry-ons are slightly undersized so I have always been waved through even if gate checking was mandatory for some passengers. 

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