terrierjohn Posted May 18 #176 Share Posted May 18 7 hours ago, 9265359 said: The part I have bolded is interesting phrasing - Do they really mean "declined" as opposed to 'not required'. On the cruise line you sail with, can someone 'decline' assistance and if someone 'declined' any assistance even though it was likely they would need it in an emergency, would the ship's crew say "bye" and simply let the passenger drown? I rather doubt it, and it is likely that they would put themselves at risk trying to evacuate the passenger even though they didn't have the staff numbers to do it. Is that fair to the ship's crew putting them at that risk? To reduce the risk to the crew and protect passengers from themselves, P&O seems to be taking the position that in some specific circumstances such as asking to rent a wheelchair during the cruise or turning up with an undeclared wheelchair, that whatever you say they consider that it is likely you will need mobility assistance in the event of an emergency and they won't let you board unless they have capacity for the crew to safely provide it without risk to themselves. Is that a sensible approach - personally I would say yes. I have seen many people who use rollators or walking sticks on our current cruise, who I would seriously doubt could safely use the stairs in an emergency. Obviously I do not know if they have filled in a medical questionnaire, or indeed if they have requested assistance, but I suspect there will be some who have not indicated they will need help. Link to comment Share on other sites More sharing options...
terrierjohn Posted May 18 #177 Share Posted May 18 (edited) Duplicate post. Edited May 18 by terrierjohn Duplicate post. Link to comment Share on other sites More sharing options...
nosapphire Posted May 18 #178 Share Posted May 18 2 hours ago, david63 said: The nonsense of that letter is that your travelling companion may not be with you, which is true but one thing that is certain is that a member of crew will not be with you and furthermore your companion stands far more change of finding you than a member of crew will. In a real emergency your travelling companion may not be permitted to go looking for you. Last thing any ship wants in an emergency is everybody running about looking for other people. 4 Link to comment Share on other sites More sharing options...
yorkshirephil Posted May 18 #179 Share Posted May 18 1 hour ago, nosapphire said: In a real emergency your travelling companion may not be permitted to go looking for you. Last thing any ship wants in an emergency is everybody running about looking for other people. The staff are trained for such eventualities and protocols will be firmly established. In the unlikely event of having to go to the muster station announcements will be made, whether people will follow instructions is a different matter. As you say people running around trying to find their partners or children would create chaos. Myself and Mrs YP have always agreed that we do not go searching for each other in any emergency. 3 Link to comment Share on other sites More sharing options...
Rare Cloudyrain Posted May 18 #180 Share Posted May 18 I think the problem is that it's all very narrow minded. If someone is travelling with someone who lacks capacity to know what to do in an emergency then they will not be alone at anytime. Or in the case of children they will be with a guardian, or at the kids club where separate processes for emergencies exist. The whole process also completely ignores disabled children and groups them in with adults. It is interesting that Princess don't seem to have the same procedures though, and appear to have interpreted them differently. Either that or they don't appear to have implemented them yet? Link to comment Share on other sites More sharing options...
Bubbeh Posted May 18 #181 Share Posted May 18 6 hours ago, yorkshirephil said: Myself and Mrs YP have always agreed that we do not go searching for each other in any emergency. Grumpy and I have also made the same decision. Whether it's a natural disaster emergency at home or something overseas/ at sea, we've agreed to meet each other at the nearest evacuation centre. We've also got a plan in case we have to evacuate our home in terms of who takes what; he grabs the hard drive (all our family photos etc are on this) while I get the insurance documents and identifying certificates (birth certificates etc). If only one of us is home, it's the hard drive and insurance documents and if nobody is home it's cross your fingers and hope. 2 Link to comment Share on other sites More sharing options...
Winifred 22 Posted May 19 #182 Share Posted May 19 8 hours ago, Cloudyrain said: I think the problem is that it's all very narrow minded. If someone is travelling with someone who lacks capacity to know what to do in an emergency then they will not be alone at anytime. Or in the case of children they will be with a guardian, or at the kids club where separate processes for emergencies exist. The whole process also completely ignores disabled children and groups them in with adults. It is interesting that Princess don't seem to have the same procedures though, and appear to have interpreted them differently. Either that or they don't appear to have implemented them yet? Princess does not come under the Carnival U K umbrella. Only P &O and Cunard are under Carnival UK. Ultimately all brands come under Carnival Corp so in the future Princess may well follow with similar or the same policies in the future. Link to comment Share on other sites More sharing options...
therese2 Posted May 19 #183 Share Posted May 19 On 5/14/2024 at 8:49 PM, Selbourne said: You don’t request one. They are allocated by P&O. I completed on line Questionnaire for my hubby identifying scooter etc but chose the one to one option as it was more appropriate,seems policy has now changed and evac chair needed. We go in two weeks. Booking online says evac chair required so does this mean they have automatically allocated one? Link to comment Share on other sites More sharing options...
Rare Cloudyrain Posted May 19 #184 Share Posted May 19 2 hours ago, Winifred 22 said: Princess does not come under the Carnival U K umbrella. Only P &O and Cunard are under Carnival UK. Ultimately all brands come under Carnival Corp so in the future Princess may well follow with similar or the same policies in the future. I am aware of that: I was just pointing out that with P&O stating this is in response to the new international regs, then it would be an international issue and I would have expected an internationally aligned stance for lines that form part of an international group. Link to comment Share on other sites More sharing options...
Rare Selbourne Posted May 19 #185 Share Posted May 19 14 minutes ago, therese2 said: I completed on line Questionnaire for my hubby identifying scooter etc but chose the one to one option as it was more appropriate,seems policy has now changed and evac chair needed. We go in two weeks. Booking online says evac chair required so does this mean they have automatically allocated one? Yes, if you go onto your Cruise Personaliser and select the ‘Your Calendar’ option right at the top, and you see that it says ‘Evacuation Chair Required’ under the first day of your cruise, then you are sorted and can relax in the knowledge that you won’t have any issues at check-in. That being said, I have taken a screenshot just in case! Link to comment Share on other sites More sharing options...
therese2 Posted May 19 #186 Share Posted May 19 25 minutes ago, Selbourne said: Yes, if you go onto your Cruise Personaliser and select the ‘Your Calendar’ option right at the top, and you see that it says ‘Evacuation Chair Required’ under the first day of your cruise, then you are sorted and can relax in the knowledge that you won’t have any issues at check-in. That being said, I have taken a screenshot just in case! Many thanks I’m assuming as I completed the form before the changes they have automatically allocated. And yes it says Evacuation chair required. I will screen shot as you say. Do we need to take the questionnaire with us as this is not identifying the evac chair just the one to one? Link to comment Share on other sites More sharing options...
Rare Selbourne Posted May 19 #187 Share Posted May 19 26 minutes ago, therese2 said: Many thanks I’m assuming as I completed the form before the changes they have automatically allocated. And yes it says Evacuation chair required. I will screen shot as you say. Do we need to take the questionnaire with us as this is not identifying the evac chair just the one to one? You are not required to take the completed questionnaire with you, but I always print off a copy and take it with me. We’ve never had a problem, so have never needed to show it, but there are so many issues being reported at present I’m not taking any chances. 2 Link to comment Share on other sites More sharing options...
therese2 Posted May 19 #188 Share Posted May 19 3 minutes ago, Selbourne said: You are not required to take the completed questionnaire with you, but I always print off a copy and take it with me. We’ve never had a problem, so have never needed to show it, but there are so many issues being reported at present I’m not taking any chances. ok thanks and I have managed to update to to evac chair required so fingers crossed all ok thanks for your help 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted May 19 #189 Share Posted May 19 7 hours ago, Selbourne said: Yes, if you go onto your Cruise Personaliser and select the ‘Your Calendar’ option right at the top, and you see that it says ‘Evacuation Chair Required’ under the first day of your cruise, then you are sorted and can relax in the knowledge that you won’t have any issues at check-in. That being said, I have taken a screenshot just in case! @Selbourne, can you detail your procedure for the above, I cannot see the your calendar option when I log onto my account. Maybe it's because I am using my smart phone, and not a tablet or lap top. Link to comment Share on other sites More sharing options...
Rare Selbourne Posted May 19 #190 Share Posted May 19 51 minutes ago, terrierjohn said: @Selbourne, can you detail your procedure for the above, I cannot see the your calendar option when I log onto my account. Maybe it's because I am using my smart phone, and not a tablet or lap top. I must confess that I was looking at the Cunard Cruise Personaliser John, as both our future cruises are with them but, from memory, I think it’s the same as they look identical. Basically, login to the Cruise Personaliser. Go to the daily schedule (which, on Cunard, is called ‘Your calendar’ and right at the very top above the main options, but may actually be ‘Daily Schedule’ or similar on P&O). Select the day of embarkation and scroll down and it states ‘Evacuation Chair Required’. I can’t confirm if the P&O Cruise Personaliser is different as we don’t currently have any future cruises booked with them (waiting for some late bargains). Glad to hear that you are having a better time on your Princess Cruise than ICF. Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted May 19 #191 Share Posted May 19 On 5/18/2024 at 6:33 PM, yorkshirephil said: The staff are trained for such eventualities and protocols will be firmly established. In the unlikely event of having to go to the muster station announcements will be made, whether people will follow instructions is a different matter. As you say people running around trying to find their partners or children would create chaos. Myself and Mrs YP have always agreed that we do not go searching for each other in any emergency. That's all well and good if both are physically and mentally able bodied. Luckily both of us are, but if it wasn't the case, would I have complete faith in some member of staff with many priorities getting there, or would I want to be sure myself. I can't imagine standing at muster station wondering what is going on. As for children then the primeval instinct kicks in , I can't imagine many mothers not making their way straight to kids club. Link to comment Share on other sites More sharing options...
nosapphire Posted May 19 #192 Share Posted May 19 I very much doubt it would be left to "some member of staff with many priorities". Ship's crew and staff train constantly for emergencies, and they all have designated duties. There will be staff specifically tasked to "sweep" the ship checking all passenger areas (including cabins - and in an emergency they won't stand politely knocking) and making sure that all passengers get to where they should be, either under their own steam or with assistance. The less rounding up of able bodied passengers the have to do, the quicker they can locate and retrieve the less able. It may be quite possible that parents/guardians get told to go to the kids club and collect their children - but the first thing you are told about emergency is "Listen for instructions". If you don't do this, you could be heading for the kids club just as the staff are moving the children via a different route to re-unite them with their family. 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted May 19 #193 Share Posted May 19 1 hour ago, Selbourne said: I must confess that I was looking at the Cunard Cruise Personaliser John, as both our future cruises are with them but, from memory, I think it’s the same as they look identical. Basically, login to the Cruise Personaliser. Go to the daily schedule (which, on Cunard, is called ‘Your calendar’ and right at the very top above the main options, but may actually be ‘Daily Schedule’ or similar on P&O). Select the day of embarkation and scroll down and it states ‘Evacuation Chair Required’. I can’t confirm if the P&O Cruise Personaliser is different as we don’t currently have any future cruises booked with them (waiting for some late bargains). Glad to hear that you are having a better time on your Princess Cruise than ICF. I think the Cunard personaliser is possibly more akin to Princess which also calls it a cruise personaliser. Does anyone else know how to find out if you have been allocated an evac chair on a P&O booking. Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted May 19 #194 Share Posted May 19 (edited) 8 minutes ago, terrierjohn said: I think the Cunard personaliser is possibly more akin to Princess which also calls it a cruise personaliser. Does anyone else know how to find out if you have been allocated an evac chair on a P&O booking. If you login to your booking and click in to Your Itinerary on the first day it will show your special request. Mine shows my husband's name and then 121 ASSISTANCE Things To Know 121 assistance required in an emergency Edited May 19 by Megabear2 Link to comment Share on other sites More sharing options...
terrierjohn Posted May 19 #195 Share Posted May 19 16 minutes ago, Megabear2 said: If you login to your booking and click in to Your Itinerary on the first day it will show your special request. Mine shows my husband's name and then 121 ASSISTANCE Things To Know 121 assistance required in an emergency Thank you @Megabear2, although I think it is an odd place to show that information. 1 Link to comment Share on other sites More sharing options...
Rare Selbourne Posted May 19 #196 Share Posted May 19 27 minutes ago, Megabear2 said: If you login to your booking and click in to Your Itinerary on the first day it will show your special request. Mine shows my husband's name and then 121 ASSISTANCE Things To Know 121 assistance required in an emergency Thanks. I thought it looked identical to P&O, and was in the same place, which it is, the sole difference being that they use the term ‘Your Itinerary’ whereas Cunard say ‘Your Calendar’. 1 Link to comment Share on other sites More sharing options...
purplesea Posted May 19 #197 Share Posted May 19 28 minutes ago, Megabear2 said: If you login to your booking and click in to Your Itinerary on the first day it will show your special request. Mine shows my husband's name and then 121 ASSISTANCE Things To Know 121 assistance required in an emergency How long does it take to appear after having submitted the questionaire? I filled one in for my husband on Tuesday, but there's nothing there! Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted May 19 #198 Share Posted May 19 (edited) 8 minutes ago, purplesea said: How long does it take to appear after having submitted the questionaire? I filled one in for my husband on Tuesday, but there's nothing there! The agent who took my booking marked it as mandatory - my confirmation invoice states it too. Once I completed the form it appeared in about 24 hours. However my one not marked as mandatory did not show anything at first save the form being submitted. This discrepancy is what I was talking about above. I've now submitted new forms for December stating we require one to one in emergency and it appeared about a day later. Edited May 19 by Megabear2 1 Link to comment Share on other sites More sharing options...
Rare david63 Posted May 19 #199 Share Posted May 19 2 hours ago, nosapphire said: I very much doubt it would be left to "some member of staff with many priorities". Ship's crew and staff train constantly for emergencies, and they all have designated duties. There will be staff specifically tasked to "sweep" the ship checking all passenger areas (including cabins - and in an emergency they won't stand politely knocking) and making sure that all passengers get to where they should be, either under their own steam or with assistance. The less rounding up of able bodied passengers the have to do, the quicker they can locate and retrieve the less able. It may be quite possible that parents/guardians get told to go to the kids club and collect their children - but the first thing you are told about emergency is "Listen for instructions". If you don't do this, you could be heading for the kids club just as the staff are moving the children via a different route to re-unite them with their family. I think we all understand the theory, and training, but I am not 100% sure that it will be that efficient when push comes to shove (which it literally will do) I know this is not the same but some years ago when on Oriana a man at the next table at dinner had a heart attack. All the waiters, including the head waiters, just stood there watching and it was only for the fact that there happened to be two nurses nearby who were literally screaming to the crew to call the medical centre that anything happened. So you will understand why I am somewhat sceptical about how the crew would react in an emergency. Link to comment Share on other sites More sharing options...
terrierjohn Posted May 19 #200 Share Posted May 19 1 hour ago, Megabear2 said: The agent who took my booking marked it as mandatory - my confirmation invoice states it too. Once I completed the form it appeared in about 24 hours. However my one not marked as mandatory did not show anything at first save the form being submitted. This discrepancy is what I was talking about above. I've now submitted new forms for December stating we require one to one in emergency and it appeared about a day later. If you book via a TA then the form is definitely not completed as part of the booking process, because that is done by the TA, whereas the form has to be completed by the passenger. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now