john watson Posted May 20 #26 Share Posted May 20 On 5/15/2024 at 8:58 PM, pennib said: We are doing our first Princess cruise later this and have gone straight into Elite courtesy of our previous P&O travels. We are really looking forward to it. Did one or more of your previous P&O cruises occur during the period 1974 to 2003? Regards John Link to comment Share on other sites More sharing options...
pennib Posted May 21 #27 Share Posted May 21 No, sorry Link to comment Share on other sites More sharing options...
DS_Dean Posted May 22 Author #28 Share Posted May 22 Had this email back: "It is possible that some guests loyalty may have pulled through incorrectly when their booking was made, and I apologise for any upset this may have caused you, particularly if they have benefitted from this error." It looks like it is a bit lucky dip and for myself it seems I was given the loyalty in error compared to our other passengers on the booking. They don't seem to want to budge for the unlucky passengers! Link to comment Share on other sites More sharing options...
yorkshirephil Posted May 23 #29 Share Posted May 23 Whilst booking a Princess cruise this morning I was discussing with the TA that I wasn't getting any Captain Circle discount when trying to book on the web site. Seemingly I have two Captain Circle numbers and one of them has me as blue level with the other being Elite. The plot thickens. Link to comment Share on other sites More sharing options...
Rare david63 Posted May 23 #30 Share Posted May 23 51 minutes ago, yorkshirephil said: Whilst booking a Princess cruise this morning I was discussing with the TA that I wasn't getting any Captain Circle discount when trying to book on the web site. Seemingly I have two Captain Circle numbers and one of them has me as blue level with the other being Elite. The plot thickens. How did you find the two numbers Link to comment Share on other sites More sharing options...
yorkshirephil Posted May 23 #31 Share Posted May 23 3 minutes ago, david63 said: How did you find the two numbers It was the TA that told me when I was booking. I have found a Princess booking confirmation with a different CC number to the one listed on my Princess account. Mrs YP also has two different numbers now that I have created an account for her. The TA gave me a phone number for CC and suggested that I call and get the old numbers cancelled and our CC levels aligned. I will wait till after our Sept cruise as I have reached elite by virtue of a P&O cruise in 2019 which shouldn't have counted towards my Princess loyalty, so don't want to risk shooting myself in the foot and dropping a level. Link to comment Share on other sites More sharing options...
john watson Posted May 24 #32 Share Posted May 24 On 5/23/2024 at 2:19 PM, yorkshirephil said: Whilst booking a Princess cruise this morning I was discussing with the TA that I wasn't getting any Captain Circle discount when trying to book on the web site. Seemingly I have two Captain Circle numbers and one of them has me as blue level with the other being Elite. The plot thickens. I had this problem years ago but in my case the situation came about by my booking a Princess Caribbean cruise through a US based travel agency. This meant they opened a US account which was independent of my UK account. Then on one cruise I suddenly shot up the rankings when they amalgamated them. Regards John Link to comment Share on other sites More sharing options...
michwat Posted June 13 #33 Share Posted June 13 We have just completed our Princess cruise - my husband's first and my second, but both having done the same amount with P&O - and when the booking was confirmed, husband was elite whilst I was gold. I have just made a booking with Princess Cruises for 2026 and whilst speaking to my Personal Cruise Specialist (!) mentioned the discrepancy. He said he would speak to Captains Circle and lo and behold I received an email today saying that my loyalty status has been amended to Elite and he would send a revised confirmation reflecting this!! I was very pleasantly surprised. Michele 2 Link to comment Share on other sites More sharing options...
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