karen kay Posted April 1, 2006 #1 Share Posted April 1, 2006 We have reservations with the Hyatt for this upcoming weekend, that were made 8 months ago. I specifically requested two 'renovated' tower rooms when I made the reservations. I called about 3 months ago to confirm the reservation and the rate and everything was in order. I went on line today to print out the reservation so as to have it at check in time, and I noticed that they had us in the 2 story 'garden' rooms. I immediately called Hyatt to see what the story was. I was transferred to a manager who told me the Tower Rooms had NOT been renovated and since I specifically wanted a new, renovated room, they put us in the garden rooms! I told her that a friend of mine stayed there 4 weeks ago and she had stayed in a renovated tower room. After about 10 minutes of going back and forth, and her trying to get me to upgrade to a suite in the tower, a heard a male voice in the background, telling her to 'upgrade' us to the tower in the renovated rooms! What is the story with this Hyatt? I hate to think that when we get there we will still get the run around and 'unrenovated' rooms! Has this ever happened to anyone? We did not use priceline; we are using a certificate for one free nite at any Hyatt and we are paying $289 for the other room, without the $12. fee, since the reservations were made prior to January. Any suggestions and/or experiences would be appreciated! Thanks Link to comment Share on other sites More sharing options...
twinkletoes4445 Posted April 1, 2006 #2 Share Posted April 1, 2006 I believe I read that it's been sold to a group of investors, and things are what they used to be. I think they also bought the Marriott. I've read a lot of negative comments about this place and a couple of others. The same type of comments you made...I'd stick to my guns and get what was promised. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.