Pre-paid Pinnacle Grill

[ASue]

Just thought I'd let anyone who has pre-paid for a dinner at the Pinnacle Grill for a upcoming cruise that you need to book your reservation the first day you get on the ship. The lines are long but if you want to be assured you will get a reservation it will be worth the wait. We had 2 pre-paid dinners and waited til the 2nd day to make a reservation. The place was totally booked and we were put on a waiting list. We got the credit on our bill the last day of the cruise as we didn't get to eat there. On the second day they had over 800 guest reservations.

[LolaWiz]

Thank you for the info. :)

[jtl513]

When you get your envelope in your cabin with the P.G. "invitation", be sure there as many cards as you have pre-paid. We pre-paid for two people, but oddly the Visa card was billed twice for $20, not once for $40. I thought that was a little strange but did nothing.

 

When we got on the ship there was only one "invite" in the envelope. Again I did nothing, because this was our first visit to P.G. and didn't suspect any problem.

 

We went to the Maitre d' and made a reservation for two for the 2nd night on board. When we arrived there with our one "invite" card we were told insistently that only one had been pre-paid, a "gift" from DW to me. Not having thought to bring along a copy of the Visa bill, I had no proof otherwise. If we both wanted to dine there that night we were told that we have to pay another $20 and get it corrected later at the front desk. We agreed.

 

After dinner I went to the front desk and explained everything. They said they would check with Seattle and get back to me. About two days later I got a call saying we had another dinner "coming" to us, but not agreeing that I should get $20 back.

 

When we got home we wrote to Seattle with transaction numbers from the Visa bill and a copy of the ship bill showing that we were billed a 3rd time.

 

In about 4 > 5 weeks we got a letter saying that our Visa acoount had been credited, and it had, but this should have been corrected before we disembarked.