Courtesy Hold Cancelled After One Hour Instead of 24

[megr1125]

i did call and get a hold. it was a 15 minute hold and i booked within 10 mins.

 

i guess i should have said 24 hour hold.....15 minutes is barely a "hold!" ;)

[megr1125]

Is that a relatively new policy? I got a 24 hour hold on our cabins when I booked our June Med cruise on Independence by phone.

 

 

no idea...but it was before then that i tried......

 

as usual.....6 different agents will give you 12 different answers...i even employed my usual mantra...if you don't get the answer you want...call back til you get the right one!

[DHADEN]

Wait a minute.....

You're trying to book a cruise ONE WEEK BEFORE SAILING DATE :eek: , and you think you have the right to force them into giving you a cabin that somebody else has already paid for.??????:rolleyes:

And now you want to blame RCI "they have ruined a family cruise for their own error".

It couldn't possibly be because you waited too long to make a decision.

"Any suggestions?"

Yes, I have suggestions, but you wouldn't like them, and you would probably want me to offer you compensation for "ruining your day"!

"In fact, I was told that this is a problem that “will take a while to get worked out.”

If I was RCI, I would make sure it took longer than a week.

 

 

Wow...that's gotta be one of the nastiest, not to mention utterly inaccurate, posts I've seen for a while. Sheesh, what did the OP do to you?....

 

 

But First:

You completely misinterpreted and misrepresented what he said, and even added some things that you seem to have conjured out of thin air.

 

I did NOT misrepresent or misinterpret the OP.

 

The OP never said a thing about taking a cabin from someone else!

 

He put a hold on the cabin..... Since you only get One Hour to pay (his words in his original post), and the next morning it was gone.....

Logical conclusion is that someone else got the cabin and PAID FOR IT!! And now he is crying because he still wants the cabin.

WHAT'S THE DIFF???

NOW.....

 

OKAY.....

Maybe I should appologize to everyone for being so abrasive....

 

But......

I am sooooo sick and tired of people who won't take responsibility for their own actions/innactions, and always want to whine and blame someone else and expect "COMPENSATION" when things go wrong.

Eveyone in their right mind would know that if you are looking for "last minute" deals, then you are GAMBLING. You don't go to Vegas and put your money down and then cry for "Compensation" when you lose, do you?????

 

jratly said "they have ruined a family cruise" when the truth is, if it was your "family cruise", why couldn't you put a little effort into planning ahead and making sure you can get what you need. Know ahead of time what your parents want/will do. Look around at options as well as availability MONTHS ahead, not days.

All I was trying to say is - It is YOUR responsibility to make sure YOU are not treated unfairly. QUIT WHINING when it is your actions that are putting you INTO THOSE CIRCUMSTANCES.

[G'ma]

Thank you Mark. I was beginning to feel a bit beat up on and originally decided not to respond to those remarks. There are reasons why we waited until the week before but I didn't feel the need to justify that. I certainly didn't feel that $100 OBC was in any way compensation for what was a huge error on the part of RCI. Mistakes happen - everyone makes them and there are consequences. They did indeed look for a cabin yesterday and today in hopes that one would become available but we certainly don't expect them to take it away from another paid customer! Not sure where that idea came from. What I had hoped to get from this board was another avenue for voicing this problem with RCI or find out if anyone else has had a similar experience. I've read of customers being compensated all the time and actually expected more. In fact, nothing was originally offered except an apology. There must be a misunderstanding about the problem taking a long time to be fixed. Their customer service rep told me that these emails continue to be sent out and will be for some time with the incorrect time frame to respond on a courtesy hold. That's not just my problem - it must have been or will be a problem for others as well.

 

I'm amazed at folks who always have their hands out with a "gimme" attitude. OP lost NO money, no reservation was deposited. OP didn't get "bumped", there was nothing lost.

 

I guess OP will simply have to refuse the offer of $100.00 OBC offered to her to get her to hush up......it really is insulting, isn't it?

 

It's a pay-off to get rid of a complainer....RCI thinks it's probably worth it.