brenderlou Posted November 19, 2008 #1 Share Posted November 19, 2008 For the past month or so, I can't seem to find the link on the RCCL website that lists our previous cruise history. Have they taken it off the website or can someone direct me to where I can find it? Thanks!! Link to comment Share on other sites More sharing options...
FL_Cruiser64 Posted November 19, 2008 #2 Share Posted November 19, 2008 For the past month or so, I can't seem to find the link on the RCCL website that lists our previous cruise history. Have they taken it off the website or can someone direct me to where I can find it? Thanks!! I still see it on mine. May just be a glitch in the system. RCI website is notorious for that. Until very recently, mine di'n't show or only incomplete for over a year. Just be patient. ;):D Link to comment Share on other sites More sharing options...
brenderlou Posted November 19, 2008 Author #3 Share Posted November 19, 2008 Can you tell me where on the website they list the previous cruises? I can't seem it find it anywhere> Link to comment Share on other sites More sharing options...
Janice M Posted November 19, 2008 #4 Share Posted November 19, 2008 For the past month or so, I can't seem to find the link on the RCCL website that lists our previous cruise history. Have they taken it off the website or can someone direct me to where I can find it? Thanks!! I always could access mine, but now I can't either. I called Crown and Anchor and they are working on it. Jan Link to comment Share on other sites More sharing options...
brenderlou Posted November 19, 2008 Author #5 Share Posted November 19, 2008 Great, thanks for the info. I thought maybe my computer at work wasn't showing the past cruises link. Link to comment Share on other sites More sharing options...
AllieInMD Posted November 19, 2008 #6 Share Posted November 19, 2008 As soon as I log in it takes me to My Cruises, bottom right is COMPLETED CRUISES. For the past month or so, I can't seem to find the link on the RCCL website that lists our previous cruise history. Have they taken it off the website or can someone direct me to where I can find it? Thanks!! Link to comment Share on other sites More sharing options...
brenderlou Posted November 19, 2008 Author #7 Share Posted November 19, 2008 Thanks Allie. I just tried again and I don't have the previous cruise button available after I signed in. Must be a glitch..... Link to comment Share on other sites More sharing options...
mustangjoe Posted November 19, 2008 #8 Share Posted November 19, 2008 I just checked and I got to my Cruise History with no problem and everything was correct. Link to comment Share on other sites More sharing options...
Rare NorbertsNiece Posted November 19, 2008 #9 Share Posted November 19, 2008 Nope.... no previous cruises visible here.... though I do have my C&A membership number now!!! :D Link to comment Share on other sites More sharing options...
Anton Posted November 19, 2008 #10 Share Posted November 19, 2008 I called Crown and Anchor and they are working on it. That's the problem - they are always working on it but never are able to get it right. My wife's account was missing some cruises so I e-mailed C&A about it. Bad idea. That was a month ago and ever since then her list of past cruises has gone missing entirely. I can deposit a check at my bank, drive home, and log on to their website and see my deposit 5 minutes later. It is amazing that RCI can't manage the same. Link to comment Share on other sites More sharing options...
wrp96 Posted November 19, 2008 #11 Share Posted November 19, 2008 Nope.... no previous cruises visible here.... though I do have my C&A membership number now!!! :D Unless they stop the discrimination against my friends like you across the pond, you won't have access to your previous cruises any time soon. Link to comment Share on other sites More sharing options...
kc320 Posted November 20, 2008 #12 Share Posted November 20, 2008 I haven't been able to see my cruise history for probably the last 6 months or so...every time I email they are "working" on it...because I show no history I can't access the C&A coupons either... Link to comment Share on other sites More sharing options...
brenderlou Posted November 20, 2008 Author #13 Share Posted November 20, 2008 I called Crown & Anchor last night and they said the problem was that my C&A # was dropped from my profile. That is why my previous cruises & platinum membership isn't showing. She tried to add it but of course......THE COMPUTERS WERE DOWN!!!!! I was told I could call back and "HOPEFULLY" the computer would be up and they could fix it or I could create a new profile (sign in name, password, etc) and then I would be able to see my C&A status/previous cruises. Link to comment Share on other sites More sharing options...
rubrrick Posted November 20, 2008 #14 Share Posted November 20, 2008 Bring back the 10 year old that fixed everyones cruise credits.........about 6 months ago.............and let him have a crack at the latest problem.:) He's probably in school today.............but they should have it fixed by Saturday or Sunday at the latest.............if the utilize the same person!!:D:D Rick Link to comment Share on other sites More sharing options...
bbrad8 Posted November 20, 2008 #15 Share Posted November 20, 2008 I called Crown & Anchor last night and they said the problem was that my C&A # was dropped from my profile. That is why my previous cruises & platinum membership isn't showing. She tried to add it but of course......THE COMPUTERS WERE DOWN!!!!! I was told I could call back and "HOPEFULLY" the computer would be up and they could fix it or I could create a new profile (sign in name, password, etc) and then I would be able to see my C&A status/previous cruises. This is a 'new' excuse that I haven't heard from C&A yet. Our history and status have been MIA for the last 2+ months (our history has not been correct for well over a year). According to all C&A reps we have talked w/, all is correct w/ our info, we are simply 'stuck' in the backlog of corrections that are "in process". I'm w/ Rick.......bring back the 10 year old!!!!!!!! :D Bruce Link to comment Share on other sites More sharing options...
Cruise_Couple Posted November 20, 2008 #16 Share Posted November 20, 2008 I just checked mine and not only are my previous cruises listed but they even cleaned it up and removed several cruises I had to cancel over the years. The canceled ones were listed with the ones I did take but shown with 0 credits. Now it only lists the cruises I actually took and they all show the correct credit value. Nifty! Now if only the computer system would hiccup and make me diamond+:D! Link to comment Share on other sites More sharing options...
gracecarmo Posted November 20, 2008 #17 Share Posted November 20, 2008 My cruise history only listed 2 of our past cruises. I emailed, and also called the C&A and talked to a real person there. She said I would need "proof" that I sailed on the ships. Now, these cruises were in 1979 and 1988, both on the Song of Norway. I went to my albums and produced a Landing Card, and also a receipt for both cruises. Also, sent pictures of us with the Captain. This was 2 months ago, and the voyages are still not listed. However, I am Diamond on RCI (due to my 17 X cruises) but I want to start cruising on RCI again and would like the record to be correct. Seems that the C&A needs to pay more attention to detail????? Link to comment Share on other sites More sharing options...
ZUES Posted November 20, 2008 #18 Share Posted November 20, 2008 Never had a problem veiwing my cruise history. The credits was off by 1 for about a year untill it was corrected last time that they added to our cruise history. Link to comment Share on other sites More sharing options...
LouisvilleDon Posted November 20, 2008 #19 Share Posted November 20, 2008 I had trouble seeing my past cruises for 3 months and all of a sudden they were there. Now this morning they are gone again. :( All I can see is my reservation for our cruise in Oct 09. Link to comment Share on other sites More sharing options...
bbrad8 Posted November 20, 2008 #20 Share Posted November 20, 2008 OMG!!!!!!!!!!!!! Chris convinced me to check again (had checked again last night w/ NO CHANGES). I have just "picked myself up off the floor". :eek: Not only has our history reappeared, but it is correct, as w/ Chris the old zero credit cruises have disappeared and it also lists us as a Diamond Plus Member!!! Not only have they corrected our history, they apparently have now ADDED the Diamond Plus category to their membership options. To my knowledge the 'Plus' status has not been available in the past. Actually does appear that RCI has assigned some resources to deal w/ this problem!!! Thank You RCI!!! Bruce Link to comment Share on other sites More sharing options...
wrp96 Posted November 20, 2008 #21 Share Posted November 20, 2008 Wow!! They really have been working. My cruise credits are right, my status is right, AND it no longer lists all those cruise I put on hold or cancelled - so I can actually read my history easily now. Link to comment Share on other sites More sharing options...
Host Kewlguy Posted November 20, 2008 #22 Share Posted November 20, 2008 Wow!! They really have been working. My cruise credits are right, my status is right, AND it no longer lists all those cruise I put on hold or cancelled - so I can actually read my history easily now. Me too. It's a miracle!!!! Link to comment Share on other sites More sharing options...
AkSusan Posted November 20, 2008 #23 Share Posted November 20, 2008 I'm one of the corrected ones too! My history disappeared in September and lo and behold there it was this morning and it's all right too! Susan :) Link to comment Share on other sites More sharing options...
kc320 Posted November 20, 2008 #24 Share Posted November 20, 2008 OMG!!!! I can't believe it...Mine are actually right too!!!:eek::D I had given up hope of ever seeing my past cruises again!!! The 10 yr old must have called in re-enforcements!! Link to comment Share on other sites More sharing options...
Host Kewlguy Posted November 20, 2008 #25 Share Posted November 20, 2008 OMG!!!! I can't believe it...Mine are actually right too!!!:eek::D I had given up hope of ever seeing my past cruises again!!! The 10 yr old must have called in re-enforcements!! Rumor has it they hired three 7 year old's to help out the 10 year old. Looks like it did the trick. For the first time ever they have us correctly listed as Diamond Plus. :D Link to comment Share on other sites More sharing options...
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