Want to change my cruise, was told I lose my obc (booked a future cruise on board)

Hi, I booked a cruise on board a few months ago, came back, my travel agent took it over (she is no longer with the agency, retired), and I want to change my cruise, new travel agent told me I lose all my obc (that I was given for booking on board) does this make sense, no fun! thanks everybody, am sure I am not the first asking..

By frenchmeg, July 27, 2023
22 replies

I am trying to reprice a on board booking. In a Suite and originally had $800 OBC for suite and $200 OBC for Booking on board. $ 1000 total Currently the price of the suite has dropped by $213 and Celebrity is offering $800 normal Retreat OBC and $200 OBC for NRD Overlay. Total $1000. My thinking, ideal case I get the lower price and an additional $200 OBC. NO, TA says I lose the $200 onboard booking OBC and don’t get the $200 NRD overlay OBC.So $800 OBC I would