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LOGIN ISSUES PLEASE READ Updated November 7, 2022 4:15 PM

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CC Help Michell

Most members have been able to log in after last week's updates.  Today the issue with looping back and forth between sign in and log in seems to have been resolved.  We know that some issues remain, particularly with respect to accessing roll calls, and they continue to be the subject of our team's efforts.    

If you are unable to log in, and haven't tried completely logging out of all Cruise Critic sites and resetting your cruisecritic cookies, the steps to do this are below.  If you have tried this and are still having problems logging in, we do recommend trying it again.  
 
If you try it now and it doesn't fix your login issues, please be patient.  Our team is working to resolve these issues, but we have not been given an estimate of when they will be fixed. 
 
Steps for Clearing Cruise Critic Cookies:
  1.  Log out of cruisecritic.com.   
  2.  Log out of boards.cruisecritic.com 

  1.  Go to your browser’s cookie storage – this varies by browser and is NOT the same as clearing cache or clearing history.  This post has a link to detailed instructions for each browser, including photos:  https://boards.cruisecritic.com/topic/2891512-113-how-i-fixed-my-cookie-issues-and-logged-in-maybe-this-will-help/#comment-64246277

        Once you have found where your browser stores cookies, search for any with "cruisecritic" in them -- and there may be more than one. 

     

  2. Select and delete all cookies with cruisecritic in them.

  3. Go back to Cruisecritic.com, click on Login, and log in with your user name (or email) and password.  

  4.  After you are logged in there, click on the "Boards" link in the blue bar at the top of the page.

  5. Once you are taken to boards.cruisecritic.com, click on Login at the top of that page, and log in with your user name (or email) and password.

 
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