nwualum

I want to respond to those of you who say we want something for nothing. This was not a hurricane or something out of their control. This was totally something that should have been responded to immediately and they failed to do so. I am not exaggerating-- these booming noises were occurring several hundred times for the first six nights, sometimes as often as three of them in a five second span. Every time we would about dose off to sleep they would start up. They were loud enough they would shake our door and wall. We were walking zombies throughout the excursion, and no one bothered to check it out until night #6. Once they did and found it, they profusely apologized for what they put us through. This was not some ordinary noise or issue. Again,we've been on 16 cruises and no cruise is perfect. This was a completely different matter and completely within their control. I'm going to put it behind me but was looking for advice, not condemnation.

Stateroom number E632. I really doubt it was a wine bottle as it was deafening. But you never know. And let me clarify JimmyVWine-- we do not want future cruise credits. That makes us spend another few thousand dollars to save $1000. No thanks. We want our money refunded.

This was our 15th cruise and our 2nd with Princess. We've been to all 50 states and 50 countries, so we are well traveled. This was by far our worst experience ever. We had horribly loud banging noises that were causing our door and walls to vibrate whenever the ship moved. These noises were happening hundreds of times per night and we could not sleep. We called guest services multiple times and even went there in person twice. Once someone came up to check on it and said he would get back to us. He never did. They kept telling us it was waves, even though we were on the 8th floor. Sure. Finally on the sixth night of a 10 night cruise, someone came up and then called up the night hotel manager because they knew it was a serious issue. She realized there was indeed a problem (not waves) and told us they would call engineering immediately and get them out of bed if necessary. They moved us to an inside cabin for two nights, even though my wife is claustrophobic. We had no choice as the sounds were deafening and constant when the ship moved. Finally on day 8 we were allowed to talk to someone from guest services who apologized. We told them we wanted to be refunded for the cruise. We were disappointed that it would have only taken one person to respond to us and correct the issue but they did not. We never did hear what the issue was. Princess' solution was to give us partial credit for a future cruise? Really? We never want to cruise with them again the way they treated us. They only offered $250 credit since they put us in a cheaper cabin for a couple of nights. We will never cruise princess again. Their response is a joke. We've gone to their service team and my travel agent but they aren't even responding now. Anyone have any suggestions? Thanks.