Has anyone received the 20% back for the change in Baltic itinerary?
We were on the Getaway May 27th sailing. After our final payment date the itinerary was changed to exclude St. Petersburg (understandably). We were promised a 20% refund because of this. We paid for the cruise using credits from our cancelled 2020 cruise so was not sure what form this refund would take.
The letter said to wait 30 business days for the refund. Contacting NCL, was told the 30 business days were from the sail date, not the date of the letter. So I waited until today (July 15) which was 7 weeks from the sail date. Was told the refund would be in the form of a credit but wait 1 more week as it hasn't been deposited yet. No idea if there will be an expiry date on this credit (the NCL rep didn't know). Our original credit expired end of this year.