RRFan

I know Princess gives the veteran’s benefit on every single cruise. We aren’t vets but they tell me once their Vet status was on file with PCL that benefit was automatically applied to every cruise they booked without them having to ask for it ever again. Kind of surprising that HAL would limit that. As I said earlier, we had booked a cruise weeks before I ever even knew about the AARP or educator benefit, but since I applied on the HAL site and got them verified, HAL automatically applied it to our next cruise. We didn’t know until we got onboard and checked our statement on the Navigator app that we got the OBC for all of it. What I don’t know is how to get it applied to my next two coming up later this year.

Here is my experience. We are stock owners (have been for years). We already had two cruises booked with HAL for 2024 when I read about the AARP and Educator benefits in March. I submitted both requests but did not expect to get them on our April cruise since it was already booked. We were notified that the AARP and Educator status was verified, but never got any confirmation on credit being applied. When we boarded the ship and checked our statement on the Navigator app, we had $300 OBC that we weren't expecting (we were expecting the owner's benefit and this was in addition). So Yeah!! and yes it was combined with our owner's benefit, the TA benefit from the booking and both husband and I got the AARP (we have two numbers) plus I got the educator benefit. While onboard, we booked an August cruise and I was asking the future cruise person about the AARP and Educator benefits and told her we got them on the current cruise. She said to tell our TA (we were transferring the booking to our local TA) and the TA would be able to get them applied. My TA says he will look at that this week. I got the feeling this was something new to him but he hated to admit he was going to have to figure it out. So hoping for the best and will follow up with HAL if he tells me he can't do it. Such a surprising benefit amount (all 3 cruises were two weeks in length BTW).

I was skeptical about the new Stockperks app. Have used it twice now and it was fine. Yesterday I sent my request for our August cruise and was approved within 4 hours. I wish I could go ahead and do our Oct cruise too but not sure I can.

I had read it’s not combinable with casino rates, but not sure.

Thanks! Did it happen automatically or did you have to contact HAL to have them applied? The teacher benefit is on me and our AARP is on my husband too. Thanks for the reply!

For your future reference, at the time you book your guaranteed cabin, you can specify what category you want to be in. Of course, the price differs with the category. We always book the lowest category we could be happy with, assuming we might end up in that category. Any placement above that makes us feel like we get a good deal on the price we paid. The downside is that we are 10 days out from a cruise and still no cabin assignment. We have only one time regretted accepting an upgrade and it was on Princess not HAL. They upgraded us to a large aft cabin but it was right next to a door that led up stairs to the outside area and the big metal door banged open and closed constantly. We could go secure it, but any time someone went out or in the door, it didn't fasten back and started banging with the wind. We complained a bunch to customer svc and they sent people to work on it but it never resolved itself. You can also specify NO UPGRADE accepted if you want to be in the category you book.

Has anyone been successful in getting either or both of these benefits applied to existing sailings? I just heard about them and have been verified for both and clicked "redeem offer" on both. I have two fully-paid for upcoming cruises, one on April 21 and the other one in October. Just wondering if there's any chance the OBC might get applied to these cruises. I've read a thread where some say it can be applied to existing bookings and other people saying it has to be a new booking after you've been verified. Also, if this something that must be done each time or will it attach to our mariner number and be automatically applied? In a time when cruise lines are cutting benefits and loyalty perks, this is fantastic!! Thanks in advance for any insight!

Did you go back into the app afterward and “redeem” the perk? It’s a two-step process. Instructions are not very clear. You have to 1) upload your documentation and then once they verify it you go back in and 2) REDEEM (their term) the perk.

“They do not want the liability of having the physical address tied to someone's portfolio that may be quite large. “ We have always blacked out all other stocks on our brokerage stmt. The only one they see is CCL stock. We did the same with Stockperks. The same with address and our account number. We’ve done that since ‘08 and have always gotten the perk. We’ve only done it once w the new app but it also worked fine. I agree it is largely on the honor system. It used to be that the brokerage statement had to be “current” (like within the quarter you were applying for). I don’t think the app specified that but I could be wrong. We used the most recent one we had.

OK. Stockperks does not ask for the booking number until you get approved and you go back in to redeem it. The redemption part definitely asks for the booking number. Your booking number tells them how long the cruise is and how much owner’s OBC to give you.

Forgive me if I’m wrong, but that looks like a future cruise deposit credit. I mean the OBC that goes with applying a FCC deposit. See where it shows you have to use it by Jan 2 ‘25? The stockholders OBC says something like owner’s credit or whatever and it would be tied to a specific booking number. I don’t see my stockholder’s OBC yet for my April cruise on Navigator, but I do have the email from HAL saying we will have it once we board the ship. I don’t know that I’ve ever seen the owner credit show on Navigator before we board. Princess shows it on their app I know. As I said, I might be wrong about yours, but just an observation.

Haven’t seen that thread. Front desk can not give it to you if you haven’t gone through the proper channels (which is now this Stockperks app). But if you jumped through the hoops and you’ve been approved and it’s not on your acct once you board, then if you take your printouts verifying you were approved by HAL for the OBC, they will get it applied.

You may not actually see it until you board. That’s what my notification from HAL said—“will be credited to your onboard account upon embarkation”. Just print out and take your email from them showing the credit in case you need it. Front desk will get it applied with that proof.

I’ll ask my husband when he gets home. I believe he went in and then had the option to upload and then withdrew the info. ??That was my concern or question about how they are able to verify? Maybe someone else has a better answer for you.

My husband did that part because I didn’t want to give them access. I believe he gave them our Schwab acct but then was able to upload the stmt instead. It currently shows “verified” Schwab and all the CLL cruise lines show “eligible” and “disconnected” under Schwab. I’m assuming we won’t have to do the verify part again. At least for a period of time.