Serena22

In 2018 I cruised on both TUI and AIDA for the first time. I speak German, but my husband does not. 

TUI was really only German ship and nobody wanted to communicate in any other language - even the staff spoke only German. All the shows were german and they even sang only german songs  .

AIDA staff welcomed us in english already at embarcation, when they saw our passports. The emergency drill was bilingual and all emergency announcements were in german and english language. Daily programme was only in german. Shows and entertainment was partly in german, partly in english (singers were all non-german). The staff and the passengers spoke to us mostly in english.

I felt very welcomed at AIDA eventhough I am not German, however on TUI I felt like a stranger. That is why I have already booked new AIDA cruise for this year and I will probably not cruise with TUI again.

German page is OK now.

I also have problems - in my case it is the german page. I am getting an error message when I put inside the e-mail and password (which I changed). I can only access web check-in and nothing else. I've contacted them and they fixed it, but it worked only yesterday, today it is the same error message again.