We were on the summit for Thanksgiving 2013. The day before my final payment was due I called Celebrity to make my final payment only to find that I had been moved from my original room, that the 1 2 3 promo had been removed, that we were being charged an additional $300 each and our onboard credit was removed. Celebrity said I made the change online. Which I know I did not.
I politely told the Celebrity rep that I wanted my original room back, the promo and the onboard credit and that I wanted it for the same price I originally booked. He then explained to me that the original room was booked 30 minutes after I "canceled" and "re-booked".
Some how miraculously after being on the phone with Celebrity for about 2 hours they gave it all back. Everything!!! Even the original room we booked.
Help please, celebrity switched us to another cabin
in Celebrity Cruises
Posted
We were on the summit for Thanksgiving 2013. The day before my final payment was due I called Celebrity to make my final payment only to find that I had been moved from my original room, that the 1 2 3 promo had been removed, that we were being charged an additional $300 each and our onboard credit was removed. Celebrity said I made the change online. Which I know I did not.
I politely told the Celebrity rep that I wanted my original room back, the promo and the onboard credit and that I wanted it for the same price I originally booked. He then explained to me that the original room was booked 30 minutes after I "canceled" and "re-booked".
Some how miraculously after being on the phone with Celebrity for about 2 hours they gave it all back. Everything!!! Even the original room we booked.