nyree

I've just checked there and don't see any option - all I have under 'Onboard Preferences' is 'Dining Preferences', 'Bed Configuration' and 'Onboard Documents Language Preference' - I'm in the UK, wonder if that makes any difference on the personaliser? Our cruise is starting 28th August - but I've not seen a robe option at any time - and booked about 8 months ago? Just thought, maybe its because we don't have a cabin assigned yet as on guarantee, maybe that option is only there once you get an assigned cabin? :)

Were you able to embark when you wanted to, or were you given a set time, allocated by deck number.. I read that this was the case earlier in the season, due to extensive road works in Southampton.

Hi upwarduk

We were on the norway cruise and our docs said we should board at 2.15pm :( we arrived at 9.30am and checked in the cases (no queries as nothing else barely dropping off at that time) then went off to park and walked back to port we arrived at Port about 10.15 straight through check in no queue no questions about our assigned time. We then sat in the boarding area for about 15 mins before being called to board we were on board by 10.45am enjoying our drinks package :) no queues anywhere. So just turn up when you want :) fastest boarding and getting off we've ever known :)

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Hi first time on celebrity and we have been given a 18.30 meal time . Can this be changed to the later sitting when we get on board or should we pay gratuities and opt for anytime dinning :)

Did you book direct or with a TA and did they tell you that late seating was sold out? If not you might be able to change it on your "My Celebrity" if it's available.

I had a similar thing but was on 6.15 as that's all that was left when I wanted select dining. I emailed celebrity and they changed it to wait listed for me and then about 3 weeks later it changed to select so space must have then become available :)

they did tell me that so many change once on board so as above poster says if you go to see the Maitre d when you board hopefully you should get the dining you want (but obviously no guarantees).

Good luck :)

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LOL, wouldn't that be a grand trade off. Personally I think think their website is much easier to deal with than NCL's. A couple of friends of mine were traveling with them in May and I was looking for a bon voyage gift for them...it wasn't very clear where to find that section and had to call to get more info regarding them, etc. and I even had their reservation number and they had trouble finding them, yikes.

 

Some of the changes to the Celebrity website are not as nice as they were before but other areas are better...one thing about websites....they are constantly changing and we are always at the mercy of the programmer of the day, hahahaha. :eek: One thing I do know is that when reporting to support, be really specific as the more information the better the chance of them finding the problem. What error, what you did or what you were doing when you got the error, etc.

 

Debbie

Yep I've sent screen shots with all the details whenever I've had an issue and to be honest some have now been sorted now my cabin has been assigned. To be fair I do really like the look and feel of the website and it does look better than others I've seen for other cruises and seems quite intuitive to use. I just wish it wouldn't give me the "we'll be back soon" holding page so often ;)

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Hi Debbie

One of the responses I got from Celebrity did say they were having issues with the UK website so think the IT guys in miami were then struggling to replicate some of the issues I think. But I'm sure some US guests also have Web site issues over the last few months as well from other posts I've seen?

I don't mind testing the uk site for them in exchange for a beverage package on my booking as I missed all the 123 deals by booking fairly late ;)

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Not sure how I feel about the chocolates. I prefer dark and usually give it to my Sweetie.

 

My only question is, how much are the chocolates anyway? Would I notice it if the cost of the cabin was $1o more for a 10 day cruise? How much space does chocolates for the entire ship take up? What are the logistics for shipping and storing chocolates?

 

There's got to be more to this than just putting chocolate on pillows.

But it's not just a cost issue on post 36 celebrity said they get 17.5 ton of wasted chocolate and 780000 Square feet of foil to dispose of every year and that public health rules mean they can't re use them. But I don't see why they can't get cabin steward to ask and then those that want them can have them and those that don't won't and then they wouldn't have as much waste (or cost) anyway?

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Debbie do you get any errors when you click on the payment summary icon? This has never worked for me just says "we'll be back shortly" not sure their definition of shortly is the same as mine though ;) just wondering if some can access this page at all as it's quite a key page and I can't see any payment details at all on my booking because of it. Thanks :)

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I have had no problem with their website. I checked in online and ordered luggage tags which I received last week. I have been able to print xpress pass/docs and also signed up for a shore excursion paid for it and received a confirmation email from Celebrity. I have been able to search and find everythin from my labptop, work desktop and windows phone. I have never had an issue with their website.

 

With the last upgrade it seems that you have to actually log into your reservation, and use the drop down to the planner to look at shore excursions. There are pros and cons with the way you look at and order shore excursions now. You have to select next each time you pick something for instance how many, then it will bring up the guests name, pck them and next again....after you find that out it is easy peasy. We have an older browser for internet explorer at work and the website defintely doesn't like that but firefox worked. The last update requires a current version of internet explorer to work properly.

 

I guess I just have computer luck :D

 

Debbie

Celebrity did confirm it was certain types of bookings ie. Mine was because it was a guarantee stateroom presumably that's why it's taking them so long to resolve as not everyone has the issues. I'm using Internet Explorer 8 so I should think that should be good enough for celebrity to ensure their website works with! But mainly Google Chrome. PS. The excursions are all in pre cruise planner under my celebrity for me so I don't have to go through the reservation bit. It's all very hit and miss but it really is time they paid attention and put the IT focus on the website that is needed. These days the web site is the first point of contact for a lot of potential customers!

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I use Firefox, and I don't believe this is a browser issue. But, thanks for your responses.

It's not browser related as I've tried with all browsers on laptop and desktop and also tried on smartphone, a lot of mine was down to the website not being able to cope with a guarantee cabin, once they changed to me to an assigned cabin I could then get most things sorted, but the Payment Details link still shows "we'll be back shortly" holding page, as it has done for the last month that I've been booked! I don't know if everyone gets that issue or just certain bookings again - but if it's everyone I don't know why they don't just take the links down until they fix them.

Agree with others comments of don't know why it takes so long in this day and age to sort some web problems! I've mailed dpadmin.uk@rccl.com who've been extrememly helpful emailing me the things I needed that I couldn't access on the website, they also acknowledged they are aware of all the website problems but that they don't have any idea when they might resolve them! I've also finally had a response from the contactmichael email address just stating they are aware of the problems and working on them - as I've cruised with Celebrity before, as above poster says people put up with it because they know how good the end product is, but it's not a good impression to new comers to Celebrity

How much is the upcharge, (and honestly, not entirely sure what an up charge is):o

Hiya

This link has a copy of the Cafe Al Bacio menu halfway down the page - looks like about $3 for an espresso, $4.50 of a cappuccino, etc. - or included if you've got the drinks package

http://www.cruisewithgambee.com/celebrity-drink-lists/

Cheers

Nyree :)

Even though your check in at the hotel is 12 you can probably drop your bags off earlier at the hotel and then go off round Venice bag free. Most of the hotels have luggage storage so worth checking with them :)

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No you don't need to buy a drink to ask for a sweet there

Thanks :)

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Just to add to FLECKLE's excellent post...

 

Premium Beverages have an Upcharge at Cafe al Bacio, but the sweet eats are complimentary.

 

Hope this helps,

 

Cheers!

Do you have to buy a drink at Cafe Al bacio to be able to have the complimentary chocolates, cakes, etc. ? :)

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Be sure you put in your reservation number, not your booking number.

Yep the website is intermittent though sometimes it accepts the ref other times not. Sometimes it says I can't do anything on the booking just view it as it says I didn't book direct (which I did) other times I can amend all. Was getting the holding page "we'll be back soon" on most pages so couldn't complete online check in properly.

The dpadmin email in the uk was really helpful the guy always responded really quickly and he did accept that they know they have issues with the web site but are at the mercy of the IT guys in miami and they have no timescales to fix the issues!! You would really think they would want to get these issues sorted as it's not giving a good impression to newcomers to the brand but as others have said they have been going on a long time it doesn't seem like head office are too bothered about them. Fortunately the uk customer services at dpadmin and the service once onboard thankfully is a different story.

The lad at Dpadmin found it was linked to bookings that are on a guarantee cabin so he changed that for me and then everything has been working fine since. The only thing I can't see now is payment details that still brings back the holding error page.

It's not usually browser either as I tried on IE and Google Chrome on desktop, laptop and smartphone when I was getting the issues. The only thing that seemed browser related was the cruise critic connections registration that only works on IE for me and not on chrome.

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Yep we bought online then straight in ahead of any queues, past the queues and the ticket booths :) we got there at 8.30 as they opened and were first through the gates as we could skip the queue :)

but if you don't want to buy online agree go to palantine Hill to buy as you can only buy a combined ticket now anyway and no queues there even when massive queues at the colosseum.

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There are lots of website problems at the moment they are aware of them but have no timescales for resolution yet :(

can u call our email them to confirm? that's what I did when mine was saying invalid booking ref, they emailed me the invoice etc showing all booked.

I know it's frustrating when the web site isn't working as it should though. I've sent multiple emails, Facebook messages, about all the problems I've had with my booking online due to all the website problems. The dpadmin.uk@rccl.com have been really helpful and very fast to respond here in the uk as have the Facebook guys, but I've had no responses at all from the ceo email contactmichael even though others on here have said they always get a fast response from that email :confused:

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So is it fixed?

I think it's ok on Internet Explorer but not on Google Chrome still.

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No idea why they are ignoring my emails then. Maybe because I've only cruised once before with celebrity all very odd as I get the automated responses so I know they are getting through but just getting no responses back from the contactmichael email only from Dpadmin ones. To be honest Dpadmin have now sorted most of the issues but would just be nice to get a response to the emails to Michael.

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Also registered now using Internet Explorer 8 and have had an email confirmation - still get the page not found on Google Chrome though :confused:

I wonder if its because I'm in the UK then very odd but glad usually people get fast responses and resolutions :)

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I was just able to sign up about 30 minutes ago using IE 9, but could not do it using Google Chrome.

Ah I was Google Chrome will try IE and see if that works :) didn't book through a TA booked direct with celebrity in UK

Thanks

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Still not working I just get page not found :(

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I believe it took them about 48 to 72 hours to respond to my inquiry.

It's good to know they do respond to some but mine have been about 3 weeks now with nothing at all back :( even just an email saying "yours isn't important enough to look at" would be nice rather than no communication back whatsoever from the CEO mail. Dpadmin respond within hours though

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Thanks for the help, problem is solved, I called and they called back so we don't have a huge charge, they corrected the wrong bill so everything is correct now :)

 

Sheba2008 :)

Glad it's all sorted Sheba :D

 

It does work...

not always ;) I agree it 'does sometimes work for some people' - but I've not had any responses at all yet from my emails to contactmichael - although not sure how long they usually take to respond :) As I said though the dpadmin email respond very fast, so do the guys on Facebook in the UK (to private messages)