We were on that cruise too. It was our first cruise with Hapag-Lloyd but our 20th cruise overall, so we are not newbies.
I have to say we were not to impressed with the quality of the service. I would not consider our experience 5 star +. I would rate them around 4.5
Don't get me wrong. The cruise was decent, the food superb and the ship in perfect condition.
But there were just to many flaws in regards to service.
Availability of skilled staff still seems to be an issue. And as this was considered a short cruise (6 days or shorter) they did not offer restaurant reservations which made you line up in front of the speciality restaurants every evening in order to get a table. And you had to be there early enough.:(
Restaurant services in Weltmeere (main dining) and Yacht Club (for buffet breakfast) were below standard.
Service in the other restaurants was good.
Housekeeping was an issue too, morning service was never done before lunch time. My experience with other cruise lines is that they do it while you are away for breakfast.
So to bring it to the point: For us just not enough value for the money.
just back from refurbished ms Europa 2
in Luxury Cruising
Posted
We were on that cruise too. It was our first cruise with Hapag-Lloyd but our 20th cruise overall, so we are not newbies.
I have to say we were not to impressed with the quality of the service. I would not consider our experience 5 star +. I would rate them around 4.5
Don't get me wrong. The cruise was decent, the food superb and the ship in perfect condition.
But there were just to many flaws in regards to service.
Availability of skilled staff still seems to be an issue. And as this was considered a short cruise (6 days or shorter) they did not offer restaurant reservations which made you line up in front of the speciality restaurants every evening in order to get a table. And you had to be there early enough.:(
Restaurant services in Weltmeere (main dining) and Yacht Club (for buffet breakfast) were below standard.
Service in the other restaurants was good.
Housekeeping was an issue too, morning service was never done before lunch time. My experience with other cruise lines is that they do it while you are away for breakfast.
So to bring it to the point: For us just not enough value for the money.