SconnieMom

There's a combo package excursion through one of day pass shoes. But with RCI's time in port (only until 2:00pm) can you do both?

Hello all. Just wanted to give some info on going to Atlantis through a room rented through Comfort Suites. I work for the government so I paid $300 for the room for 3 Adults (me & 2 teens) online.

So am I right that for 2 people that savings is not significant? Are you getting just the waterpark excursion equivalent? You don't get to swim with Rays or Dolpins as well, correct?

Can you tell me when the last day of your trip you saw an offer for drink packages? Do they ever offer single day packages on Allure?

Question...if you don't go on excursions, do the itineraries matter to you (for those just staying on ship)? Couldn't the ship just go in circles in tropical climate?

Thank you for replies

 

 

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I would like to be able to directly interact with RCI about my cruise experience if anything were to occur. Does booking through a TA prevent that?

 

If the price of cruise drops between now and my sailing on Allure do I have same options as I would if booked directly?

 

I THINK it looks like I can get same cabin (or equivalent boardwalk balcony) for less through TA (even a big search engine site). I'm open to hearing opinions. I reviewed old threads already, but couldn't find any in last year.

We get the Johnny Rockets/soda package for 2 as part of the boardwalk balcony booking on Allure. Has any had success paying the difference to upgrade that to another drink package?

Anyone know how much unlimited high speed data is on Oasis currently?

 

Any other plan options known is appreciated too.

 

Thanks

What about the Sony? The minicam?

It's a neighborhood one.

 

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Yup, no room number, just a promise for A balcony

 

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Wouldn't both/either be upgrade?

 

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I called in and they said no adjustment/onboard credit could be made for my 7/25 sailing, but did give me a guaranteed balcony upgrade for free (was in an interior room). That's nice. Certainly take it.

 

Are there/were there other options if I pushed?

to be clear, I don't mean which are good....I mean, which are the ones if I don't want to risk not getting a reservation I need to book almost as soon as it available or getting shut out.

We are still considering our excursions, but I know we'll want to see shows on our July 25th Oasis sailing. Anything that I should absolutely w/o fail book immediately? The diving show? Comedian? Broadway show?

I very well may buy it for our East Caribbean cruise on oasis in July and then flip it on Ebay, the like.

 

We will likely snorkel (have used disposable underwater multiple times before and get like 1 out 10 usable).

 

Like walk arounds on the boat and other excursions, including zip lining in St. Thomas/St. Marteen, perhaps the water park/atlantis in Nassau.

 

Background, I used one for a Tough Mudder a few years ago (rented it) and our memory card was full before halfway through race. (So obviously I need setting research done this time as well).

 

I'm guessing I'd use a couple mounts and maybe the stick.

 

I doubt I need the current (is that 4.0?), but how far back is likely a value at this date?

We had BOGO originally for Oasis, I lost the 100 OBC (50*2) but saved just over $220 in taxes/fees, so net saving of $120.

 

Seems pretty simple. If it's a deal for you, take it. If not, don't.

Does someone have Sebastian Drakalovich's direct email address they could PM me?

We've only been on Grandeur prior. Going on Oasis late July. Top things I should/need to know that will differ?

OK. So no specific TAs recommended, so I am hoping this is within the rules...

 

But, assuming I was able to find a site that has agents/agencies compete for my business and I don't go with one of the offers that seems way lower than the others (because I tend to buy in to "if it looks too good to be true...")...

 

I believe that the one thing the better offers are able to do is get me about double to three times the on board credit that I could obtain myself booking directly with the line (RCI in this case).

 

What am I missing? I'd book my excursions myself, not through either the TA or the line. What's the risk? (Cruising on Oasis this July)

I filmed because it is proof of "a couple drops of water" vs. the truth. No need to debate the severity when you have video. You all seem to miss the fact that I have told them before leaving what I thought was fair, and I emailed the same without threats and I've stated here.

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[quote name='LMaxwell']I think that's a pretty high and unreasonable expectation. If that is what [B]you[/B] feel is fair, then of course you will have to negotiate for it.

I am fine with the notion that they do something to make this right to the guests in the cabin, but why the entire group? And they did what was possible (move the affected guests to another room) and they did offer compensation commensurate with what they felt was adequate.

Let me ask you; what if you had booked 5 cabins and had a group of 10 or 12? Would you still feel everyone in the group should be refunded a full day? I'm just trying to understand why you feel they should overcompensate you (by your own words) and what you had "lost". Sure it is inconvenient and no one wants a water leak in their cabin, but IMO Carnival did right.

If it were me I'd expect an equal cabin to what I had booked in good working order; anything else is a good faith gesture by the line for my inconvenience and time. Realistically speaking, Carnival is going to move all your items for you, so dealing with guest services should not really take more than 45 - 60 minutes when all is said and done, IMO. Longer than that shows that there is an argument going on; otherwise why would it be an all day process?

I don't necessarily want to come out and blame/ bash you for asking for more; I just don't understand why you want what you want. An unfortunate event is not always a reason for a windfall.[/QUOTE]

Your question is valid, so I'll explain the rationale behind all guests being compensated. Where do you think the two guests in that room had to go while their room was being worked on? Answer-->the other cabin, thereby impacting the 2 others in our party. And while I admit they likely had no adjoining rooms anywhere to offer (as they would in Vegas) that is in now way my fault and just means they need to find other avenues to give me MORE than I paid for in compensation because they had an unacceptable issue arise. Would anyone BOOK a vacation for the $75 less with the agreement they could let unknown water leak from the ceiling on them disturbing their sleep on their vacation, and then waste the day (think sun, which is what you pay for on a Caribbean vaca) away waiting to hear what their resolution is? And yes, they told me they couldn't even tell me what their "offer of resolution" was until 3:00PM. This occurred before 10AM. The day at sea is the day that would be most impacted by such an inconvenience. If we were out on an excursion in port we'd have been less inconvenienced. THEY are the vendor, we are the customer. They need to impress me, not the other way around. Trust me they do surveys, they look for top box ratings. They would not do such things if public perception, especially of problem resolution, wasn't critical to them as a service industry. Again, I do this type of work for a living. Companies spend millions in learning about their customer's feedback and how to improve problem resolution. They freak out about problem incidences over 10% and less than perfect satisfaction with resolution percentages. I KNOW this was their initial offer. I know the customer service reps job is to try their best to find the minimal amount of compensation that I will accept. I also know it is my job as a paying customer to receive compensation I feel is fair or escalate the issue until I feel such satisfaction is obtained. I have not threatened them. I emailed them before this post, calmly stating the issue, the offered resolution and that I was unsatisfied with the offer. I will await their corporate response before escalating further, if needed. But I will if needed.

I'm not mad. And you're wrong. The negative press dies hurt our these boards wouldn't exist.

 

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I expect at minimum they offer full day for our entire group, I would be satisfied with more. I work in customer experience and brand market research. I know the power/worth of negative buzz on the internet. They do too. The inverse it's also true. "Wow" me and gain benefits of me telling everyone how satisfied I was with the above and beyond resolution.

 

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There shouldn't BE an opening bid. I shouldn't have to negotiate to get fair compensation.

 

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