We were on the cruise ending yesterday nov 23. Without repeating information from earlier reviews the service and food situation are broken. We had many of the experiences reported and other unique ones (such as having to get Christian Frey the hotel manager give us a handwritten receipt for on board charges because the front desk staff couldn't produce one and he early didn't have a clue). It would 't be a big deal if this was an isolated incident, but every meal and every service request was a challenge.
The insitutional quality of the food has nothing to do with the Ecuadorian source. It was the cook in the kitchen and the inability of the wait staff to deliver it before it was cold which caused the problem. There was fresh food in the grill which you effectively cooked youself-at least that part (the fish and meat) was ok if the waiter didn't loose the order. Chaos at meals was just around the corner-some meals worse than others. Ramon and Douglas tried but they couldn't do it all.
At least on our cruise 4 And 5 day trippers were not the problem as was reported in earlier posts. As best i know there were none. There was general outrage by nearly all passengers-both old Silver Seas hands and others. Enough for now. I am not optomistic the situation will get fixed -the staff in general doesn't get it and the onboard management at best gives happy talk with no follow through.
If you have another option give it careful consideration.
Silver Galapagos Near to Sailing
in Silversea
Posted
We were on the cruise ending yesterday nov 23. Without repeating information from earlier reviews the service and food situation are broken. We had many of the experiences reported and other unique ones (such as having to get Christian Frey the hotel manager give us a handwritten receipt for on board charges because the front desk staff couldn't produce one and he early didn't have a clue). It would 't be a big deal if this was an isolated incident, but every meal and every service request was a challenge.
The insitutional quality of the food has nothing to do with the Ecuadorian source. It was the cook in the kitchen and the inability of the wait staff to deliver it before it was cold which caused the problem. There was fresh food in the grill which you effectively cooked youself-at least that part (the fish and meat) was ok if the waiter didn't loose the order. Chaos at meals was just around the corner-some meals worse than others. Ramon and Douglas tried but they couldn't do it all.
At least on our cruise 4 And 5 day trippers were not the problem as was reported in earlier posts. As best i know there were none. There was general outrage by nearly all passengers-both old Silver Seas hands and others. Enough for now. I am not optomistic the situation will get fixed -the staff in general doesn't get it and the onboard management at best gives happy talk with no follow through.
If you have another option give it careful consideration.