hoops2014

Hi, thanks for your reply we have been turned down by Tui......so any help you can give us would be appreciated.:)

FIRST THINGS FIRST....PLEASE IGNORE MY PREVIOUS POST WHICH HAS THE WRONG DATES ...SORRY!

Anyone on the Tui flight TOM 636 from Birmingham to Montego Bay on MARCH 27th 2018

We were dissembarking Marella Discovery 2 that day and due to fly home at 2.40p.m but at the last minute assembled in the theatre to be told that the incoming flight "had a problem" and had turned back, landing at Gatwick. This obviously impacted on your arrival into Jamaica and our flight home was delayed until about 8.30 that evening.

Does anyone know what the problem was?

On returning home we opened a claim for the delay in accordance with EU regulations and today only 7 days after submitting the claim have been told that the claim is rejected as the "problem" excludes the airline from having to pay any compensation.

I and probably many more would be very interested to know what the problem was, or have TUI just plucked an excluding excuse out of the sky?

Hi, we had a similar situation this year with P & O and were able to choose another cruise within a year time frame...........but your situation where you have purchased from another person makes it awkward..... but if you have changed your names I can't see why they can't offer you the same exchange that we had. ...Maybe its because the cruise is really soon.......