EBRANGER

I have been trying to obtain a MSC Loyalty Match for almost 2 months now.  I have done everything that has been requested by the web site (filling out the web form multiple times) and by emails from the MSC Loyalty Club, but they still have not given my wife and myself membership numbers.  I have sent numerous emails to two different MSC agents with all the relative information requested, including a .jpg and .pdf of my Princess membership number and level. I called MSC for the third time again today (attitude was horrible and not empathetic at all) and they told me to just keep emailing MSC Loyalty Program. At this point I have given up and will no longer pursue booking a cruise with MSC.  If this how they treat their guests before a cruise, I hate to think about during and after a cruise. I have heard so many negative things about MSC, but wanted to give them the benefit of the doubt, but it looks like all the negative reviews are correct.  Is anyone else having the same problem as myself? Thanks so much for the help!

What time does self disembarkation start for the Epic and where do you line up? For the Getaway we started the line in O'Sheehan's near the bowling alley and next to the outer doors. Thanks!