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DBRO

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Posts posted by DBRO

  1. Same thing happened to me after booking my last two CAS cruises; I knew I had not only made final payment but also pre-paid the DSC but kept getting the "don't lose out - make payment now" message. It was indeed a glitch in the system and to my knowledge has been fixed.

     

    Tracy

     

    Thanks for info. We are hoping it’s all final.

  2. I also had this happen to me this week. We sail out tomorrow & my cruise is obviously paid in full. 2 days ago when signing in to my NCL acct. it stated I had a balance and it was due with a odd due date. I think "my glitch" had something to do with not having paid my DSC. I called CAS & paid them over the phone with her & then my balance went to zero. I at 1st called NCL direct line (tech support) I think & he was not helpful and in fact very rude when I was trying to explain what my acct. stated. I can definitely see how one can panic when this is being seen:D

    I am going to pay our gratuities off right now and see if that fixes it. Thanks for info

  3. I had this happen to me a few weeks ago too on two CAS cruises I have booked. One cruise was paid off, but it said it wasn't, and another the amount due was off. I called several times, they said it was a glitch in the CAS software, and sent me confirmations showing everything was good reflecting the correct amounts. The system did "fix" itself but it took two weeks or so. I agree, very troubling. I called CAS and NCL tech support a few times about it since I was envisioning losing my rooms, and they told me that they opened a ticket regarding the glitch. So it can't hurt to call their tech team.

     

    Thanks. Will call them tomorrow

  4. Yes. Called tonight and they resent my paid in full email. What I'm worried about is we called 2 times prior for a price on this cruise. Offered only 20% off. Then called about week later to get a price and they offered it for free and then we upgraded to a balcony for extra cost. I hope the CAS agent did not screw up and they adjusted the price back to 20% off.

  5. I booked my NCL cruise through CAS, I didn't have a comped cruise, just used them to get my player card discount. My question is, will I be able to board with the CAS people even though I didn't have a offer of the "free cruise" Thankyou

     

     

     

    Yes. Anyone that booked with CAS can board together.

     

     

    Sent from my iPhone using Forums

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