ociana

Nice! Was it just listed in your access keys when you logged on? I gave up being patient yesterday and called to get my bookings taken care of. The rep had to put me on hold while she reached out to a different team (not sure why we couldn't just call them directly) that was responsible for the FVC credits. After a three hour call we got everything but the free cruises taken care of from our two cancellations. I again wish there was more self service for this, but at least that step is done.

As much as I am impatient beyond belief now that I have my rebooking strategy ready to go, they said to be patient and wait...so I am. My hubby's credit process was done in less than an hour, and submitted after mine, and mine has been over a week. Does it stress me out? Yup. Do I worry our planned rebookings and free cruises will get filled before get there? Yep. Do I know that their customer service team is doing the best they can taking abuse and anger from others? Certainly, which is why I am waiting for my turn. I encourage others to do the same.