wakey16

Has anyone else ended up with a FCC on their NCL account but booked the cruise through a TA and received a full refund from their TA. Thanks

1 hour ago, Anchorbuoy said:

 

Page 32 of 40 says:

(2) The cruise ship operator must not sail or offer to sail on an itinerary longer than 7 days. CDC may shorten or lengthen the number of days permitted to sail based on public health considerations and as set forth in technical instructions or orders.

 

That pretty much rules out most current itineraries out of Florida in the near term.

I tend to agree with you, could be sometime before real cruising comes back.

Are any of the caribbean islands taking cruise ships, I have read somewhere that St Kitts will not take any until 2021, we are due to sail out of Barbados on Dec 13th, but honestly don't think it will happen, we may need a covid test to enter Barbados, also there are a few islands that are in a bubble with Barbados, maybe those would only be the ones we could visit. We also like to go ashore independently so not too happy with shore excursions or nothing, a family on the MSC Grandiosa went on an excursion but then decided to do their own thing, the ship refused to left them back on apparently.

1 hour ago, James S said:

That is apparently not the policy in the United States. I wanted to cancel more than 120 days out, but my travel agent told me it would be a 15% penalty. I am not a very happy camper right now. 

James forgot to mention, here in the UK we are being told it is unlikely we will be allowed to travel to Europe this summer with the exclusion of France, there is a 2 week quarantine for Italy and Spain at the moment and no one knows when this will be lifted.

On 4/27/2020 at 7:58 PM, James S said:

My cruise line, Silver Sea, is requiring me to forfeit 15% of the almost $10,000 I paid them if I cancel by May 20. Fifty percent after that. Their cruise sails out of Venice, one of the epicenters of COVID-19 in Italy, in late August. My girlfriend doesn’t want to risk it.
 

Silver Sea claims they are still sailing, but I don’t really believe them. I believe they are claiming they are not canceling so as to make money off our cancellation fees. Any suggestions? 

I have just re-booked a cruise out of Venice from Sept 2020 to Sept 2021 with NCL, we have done this cruise already 4 times and it is our favourite, I want to go and enjoy all that Venice and the ports 'O' call have to offer and feel comfortable and safe, that is why we have moved ours to 2021, fingers crossed everything will be much better by then. Hope you enjoy yours when ever you decide to take it.

We have a cancelled cruise from March on the GEM which we are awaiting a refund, however we have a cruise also booked on the Dawn in September, after many weeks of the Dining options saying 'Too early to book come back 9th March' I have tried today to now book but have a difference message 'Not Available to book. Please check back later or once on board.' 

I have never come across this before and wonder if NCL think this cruise will not sail, so will not let guests book and dining options. Very strange!

Anyone had a call from NCL today, I returned home to find a message from Yarrow at NCL UK regarding my FCC which is still in my account due to my TA not yet processing my refund for a cancelled cruise on March 16th, just thought it odd after yesterday's CNBC with Del Rio that now we are receiving calls to assist with the FCC not the refund lol!! 

4 minutes ago, Corliss said:

https://finance.yahoo.com/news/exclusive-norwegian-cruise-line-enough-171031951.html

 

"Del Rio said he hopes the company will restart operations at some time in the third quarter, and that it is seeing high demand for cruises in Asia."

 

"The possibility there will be no cruises in 12 months is "near zero," Del Rio said.  Del Rio said he hopes the company will restart operations at some time in the third quarter, and that it is seeing high demand for cruises in Asia."

 

"To help prepare for a resumption of business, Norwegian is consulting with former U.S. Food and Drug Administration Commissioner Dr. Scott Gottlieb to develop health protocols, which may include improving and increasing the frequency of disinfecting and cleaning, Del Rio said."

 

“Cruise ships can be among the healthiest places in the world to be during a pandemic,” Del Rio said on Thursday. “It is a controlled environment.”

Thanks for the update, was hoping someone would post something keeping us all informed. Again many thanks.

Can you believe this, I have just emailed guest services in the UK re FCC not being fully used with a cruise fare and can it be used to pay for the gratuities here is the reply:

Good Afternoon,

Thank you for your email, we are able to split future cruise credits for future use, they do not all need to be applied to one booking.

We are fully all inclusive so do not charge extra for the likes of gratuities.

Please let me know if I can be of further assistance.

Kind Regards.

Zara Street | Guest Relations Executive
P: +44 2380 682 280 |

guestservices@rssc.com | www.rssc.com

Norwegian Cruise Line Group UK Limited | Company No. 04083983

Mountbatten House | Grosvenor Square | Southampton | SO15 2JU

On 4/26/2020 at 4:45 AM, phissy said:

My understanding is that I can apply FCC to cruise booked and taken before Dec31,2021.

may only be applied once, cannot change to another cruise later. I have cruises booked for Dec 2021 and plan to apply my FCC to one when I receive it.

I have been given a FCC 150% with NCL and have an email stating the cruise can be take any time up to Dec 2022. We did request a refund from the agent on  15th March but as with many people nothing yet, not sure if I should think about rebooking, just not sure.

1 minute ago, CruiserBruce said:

NCL has been identified as probably the weakest, financially, of the cruise lines.

We are in limbo at the moment, we had a cruise from NY on 16th March which was cancelled the day we were due to leave the UK, we asked our agent for a refund but as of yet have not seen any monies so was wondering whether to just bite the bullet and re-book for next year. Suppose there are so many people in the same situation it's hard to know what is best to do.

Thanks

8 minutes ago, CruiserBruce said:

And there is a worldwide pandemic which is causing the economic distress. No fault of the cruise lines. Their financial house was fine until Covid came along (maybe not NCL). The business operation was fine...otherwise there wouldn't be the investment going on, raising the cash to pay refunds. 

Sorry, but what do you mean by (maybe not NCL)

Thanks

Hi Everyone, in regards to FFC on my account I have the following:

Your 25% Single Use FCC Package Credit,

Does anyone know if this is for the Dining and Beverage packages we bought

Thanks 

19 hours ago, SeaShark said:

 

 

Two questions...

 

1) Is this the Customer Deposits number for ALL cruises or just for those under the COVID-19 cancellation period?

 

2) Is this the Customer Deposits number for ALL cruises or just for those customers who are requesting a refund?

 

I would assume that they only need to refund just the cancelled cruises during the COVID-19 period where people are requesting a refund instead of an FCC. Also assuming that they carry no business continuity insurance that would cover them in case something like this happens.

Just realised I do have some, forgot about them as had them quite some time.

17 hours ago, SeaShark said:

 

 

Two questions...

 

1) Is this the Customer Deposits number for ALL cruises or just for those under the COVID-19 cancellation period?

 

2) Is this the Customer Deposits number for ALL cruises or just for those customers who are requesting a refund?

 

I would assume that they only need to refund just the cancelled cruises during the COVID-19 period where people are requesting a refund instead of an FCC. Also assuming that they carry no business continuity insurance that would cover them in case something like this happens.

I am curious how you came about the latitudes pins, I assume these are for NCL

Did anyone see this back from March 9th https://www.seatrade-cruise.com/news/nclh-secures-additional-675m-liquidity-amid-cuncertaintyoronavirus-

If NCL does have access to these funds why are we having to wait for a refund

I hope NCL do survive all this, we have had some great cruises in the past and love the Jewel Class most of all. We have recently had a few with TUI which are German owned and have been quite good, not quite the standard of NCL though.

4 hours ago, Mrdodgy said:

This supports my contention they are cash short. Why would you buy shares when if they do have an equity issue you will simply be diluted???

 

I continue to feel they will survive but project Leonardo will be canned or mothballed

What is Project Leonardo, sorry trying to stay in the loop regarding NCL, we are still waiting for a refund from 15th March cruise and have another one booked for September balance due end May, bit of a dilemma will NCL still be trading or will the sailing be cancelled.

16 hours ago, CaribbeanJen said:

I'll be the unpopular one here.  It's ok- I have enough friends. 

I save up to pay for my vacations.  We automatically have money added to our vacation account with each paycheck.  

We paid for our cruise.  We don't miss that money.  It was just money in an account. 

NCL said, "We will give you a refund or 150% FCC." 

We struggled to decide.  We don't "need" the refund because, it was money we already spent.  Offering the extra FFC is tempting.  

 

So, after a lot of thinking we booked a cruise for January - an 11 day cruise!  

 

And- I know it's all a risk.  It's a guessing game.  Maybe this will be awesome and in January we will take an 11 day cruise which we booked using a lot of FREE money.   Or maybe the company will tank and we lose it all.  

But- the thing is, we had already spent that money.  If someone is so upset about waiting for money that they already spent then maybe it's about the way you're looking at things.  NCL is trying to figure out how to sustain themselves.  I hope they manage to do it.  I don't want this company to tank over something that isn't even their fault.  They are not trying to screw anyone.  They are trying to survive.  Do you really NEED your refund right away?  If so...there are other questions.  

 

So let the stoning begin

We were offered the 150% FCC but were told by our TA that would only cover a cabin upgrade so our mini suite would then have to be a suite I guess, decided to go for the refund which we are still waiting for as the cruise was for 16th March, it does say on the FCC credit on my account that the full amount must be fully used which meant we may have had to pay more to go on the same cruise.

On 4/10/2020 at 6:22 PM, Aliciamay22 said:

I noticed the website now says FCCs can be used for cruises from 10/1/20-12/31/22. Wasn’t it 7/1/2020 - 12/31/22 before?

We should have sailed from NY on 16th March, on the 15th March we opted for a refund via our TA (not received yet). my NCL account shows 150% FCC with dates 01/12/2012 - 03/30/2021 not much time to re-book if that was what we were going to do, we have another NCL booked for September on the Dawn from Venice, the balance for this is due in May not sure what to do at this point as I am not sure NCL will be sailing in September and given it's from Venice Italy.

24 minutes ago, All-ready2cruise said:

Let's concentrate on your situation, not mine.   Because you've  rec'd an FCC for you, the question is "does your DH have an account on NCL?"  The FCCs are being sent to each passenger, so, create an account for your DH using his Latitudes number.  This will allow the FCC for him to be applied to the account. 

 

Not sure why but apparently NCL is giving individuals the FCCs, not the person who paid for the cruise. 

HTHs. 

 

PS; 

Two other threads which might be helpful:

https://boards.cruisecritic.com/topic/2744514-everyone-on-reservation-apply-for-refund/

 

 

 

Thanks very much for the info, we will just have to be patient and wait for the refund from Virgin, we are also due to cruise on the Dawn from Venice in September but thinking this might not happen, will re-book this one if not as this is our favourite cruise but this year we added a Lake Garda stay which we have never done so want to do this. Hope your future cruises happen soon, no doubt we will all enjoy them more than ever once we are back on the high seas again. Stay safe in Canada. 

On 4/2/2020 at 1:18 PM, All-ready2cruise said:

This is so strange.  I cancelled my cruise (Mar. 13th) for the Dawn Mar. 29 and rec'd an email 2 days later to confirm the amount I'd be receiving as an FCC. I received the FCC on my account on Mar. 27th.

Were you not expecting a FCC, did you ask for a refund, I have asked for a refund for our 16th March NCL GEM cruise and now have a FCC in my account, not sure what is going on, although it only looks like the credit cover one cruise passenger, looks like I will have to leave hubby at home!

Hi, we were due to sail from NY on NCL GEM on 16th March, this was cancelled on the 14th as NCL stopped all sailings, we booked through an agent not NCL directly and have just checked my NCL account and there is an FCC credit added plus 25% package credit, does anyone else have this or know why this has been added.

Thanks

Thanks very much for that.

Hi, Does anyone know if the Explorer 2 cabins have shower curtains in the bathroom as the Explorer cabins have a shower door.

Thanks