AZCruiser100

SHIP: Solstice

CABIN #: 7283

DECK #: 7

CLASS: 2B

AREA: Portside aft

BED NEAR: Balcony

QUIET?: Mostly. We must have been near the machine shop or connected via the ducting. Occasional noise during the day (9-6) with grinding, hammering, etc. It was loud enough to be annoying. Very quiet in the mornings and evenings.

BALCONY VIEW: Unobstructed.

BALCONY SIZE: Standard. 2 chairs with table

WIND A PROBLEM?: No

SOOT A PROBLEM?: No

PROBLEMS/COMMENTS: Occasional noise as mentioned above.

SHIP: Silhouette

CABIN #: 6309

DECK #: 6

CLASS: SV

AREA: Aft

BED NEAR: Bath

QUIET?: Yes.

BALCONY VIEW: Great view.

BALCONY SIZE: Standard size

WIND A PROBLEM?: No

SOOT A PROBLEM?: Light soot and smell on last 2 days.

PROBLEMS/COMMENTS: Engine vibration was noticeable most all the time. Nothing extreme, though. Overall, this is a great cabin and we would book an SV again.

SHIP: Silhouette

CABIN #: 6201

DECK #: 6

CLASS: 2D

AREA: Midship

BED NEAR: Balcony

QUIET?: Yes. Lifeboats were used for tendering so some noise when they were lowering and raising.

BALCONY VIEW: Between lifeboats so there is a view down to the water.

BALCONY SIZE: Standard size

WIND A PROBLEM?: No

SOOT A PROBLEM?: No

PROBLEMS/COMMENTS: Our room stewards were excellent. Bottom drawer stuck some so it was difficult to use.

We just booked the jeep excursion with them last night. How soon should we receive an e-receipt?

My guess is that you'll get it a week or so before your tour.

I booked custom jeep tour in March for an April cruise. Same problems I am reading here...got automated email and charge was paid by PayPal but no personalized confirmation or e-receipt as stated.

Have sent emails to inquire (both directly and thru the website with no response.

Have called on two different days to all numbers available and get an automated message to leave voice mail..no call backs received.

This tour is one of the most recommended online but business is not usually done this way?

I am concerned our one day in Cozumel will be wasted if there is no response from them before our trip. I have no way to be sure they even received the reservation information.

I finally got through to Frank by calling his direct number. It's +52 1 987 876-9318 (be sure to add the "1" that was not on the auto-reply email). He said he would get in touch with John. Shortly after that is when I received my e-receipt and additional info email. Note that this is a non-US cell phone so additional charges may apply. HTH

We just got back from our cruise. We took the Cozumel Cruise Excursions dot net (CCE) jeep tour on the 25th. Our experience was nearly the same as valentinebaby1 (great review!). Same communications issues and it took a phone call to Frank to get the promised personal email confirmation.

Our goal was also a tour where we did not have to drive. They explained the issue with the taxi company so I drove us out of town and for the first couple stops. Then our guide did the rest of the driving. It was an older jeep with manual transmission but it drove fine. We were lucky because it had a top so the sunburn was minimal for us!

Our email gave directions to the meeting spot and we had no issues finding it. Frank and the other guides were there and we met up with several other folks doing the same jeep tour. Frank told us how would each have a guide and explained the route:

• Snorkeling,
  
• Punta Sur,
  
• East-side of the island,
  
• Lunch at Andale's,
  
• Tequila tour
  

This was disappointing to us because the website describes this as a "Custom" jeep tour. Our expectation was that they would ask us where we wanted to go and then plan it out. We wanted to see San Gervasio first, skip the Tequila, and make snorkeling an optional last stop (didn't want to do it first because then we would be riding in the jeep in wet bathing suits!).

After a discussion with Frank, they agreed to take us to San Gervasio but we would do the Tequila tour first (since this stop wasn't optional, we're thinking there must be an arrangement). The tour was interesting and after we passed on buying the $55 bottles of tequila, I drove on to the ruins.

When we pulled in to San Gervasio, there were 6 full-size tour buses already parked. This was a let-down because our goal was to hit the ruins before the cruise ship tours got there. But the tequila tour messed up that plan. CCE paid the entry fee to the site and we paid the $4/pp historical society fee. They had told us about this extra fee earlier so it wasn't a surprise. We weren't able to hire a guide because all the guides were booked already (our CCE tour guide waited in the jeep). There were some big groups of people but the park is pretty large so we were able to lose the crowds.

After the ruins we went to the eastern shore and then a stop at Andale's for fajita's and a walk on the beach. The food was tasty and we had a nice lunch. The beach is really beautiful and not crowded.

Next we headed down to Punta Sur and climbed the lighthouse. The view from the top is stunning so this was worth the climb. We then stopped at the lagoon and saw a couple crocodiles. One was stalking a crane and we thought we would experience a National Geographic moment. But the crane saw the whole thing coming and flew away. We enjoyed this stop pretty well.

After Punta Sur we talked about snorkeling but decided to skip it since it was getting late and we had booked a snorkeling tour at our next cruise stop in Grand Cayman. We were dropped off at the starting point after about a 5.5 hour tour.

All in all, we would give this a 3.5 - 4.0 stars. The communications issues were not a good start to the process. We were also disappointed with the "fixed" tour but they were able to customize it for us so that worked out (but included the obligatory Tequila and Andale's stops). Having to drive was also not what we planned but that worked out also once we got out of town.

The other let-down for us was our tour guide. It so happened that this was his first tour. He was very nice and took good care of us. But we wished we had gotten someone who would have explained more about the island and the history as we drove on the tour. Most guides give you the running commentary. Ours would would answer all our questions but then it was silence until we asked another question. I'm sure he'll get better as he does more because he's really a great guy.

Sorry for the long post but I hope this is helpful information.

Today I was able to talk to the person who directs the Jeep tours and he confirmed we were scheduled. He didn't know why we didn't get our email but said he would follow-up with the guy who does the scheduling. Sure enough, we got our confirmation and E-receipt so everything is looking good now.

I'll post a review when we get back.

I exchanged messages with someone who posted a good review on TripAdvisor. The only issue they had was that the email response from CozumelCruiseExcurions got sent to their SPAM folder (I checked and I don't have one there). They said they had a great time on their tour. The guides were fantastic.

So this seems like a localized problem for me and that the company is legit and doing a good job for people. The only next step I can think of is calling the local number in Mexico. Might be an expensive call, though.

I'll post again when I have more info.

Has anyone recently booked or taken a tour with http://cozumelcruiseexcursions.net/ ? We want to confirm that they're still in business and providing tours.

We filled out the online reservation for a jeep tour and paid the deposit. We got the auto-reply which said we were booked and they would follow-up with a personal email confirmation. We're at 1 week until we get to Cozumel and we haven't heard anything. I've emailed and called without any success. We're starting to get a little nervous. Just want to confirm that we're good to go. :confused:

Please let me know if anyone has had any contact.

Thanks!