Hannon815

I didn't know anything about this site before booking a cruise. It wasn't til after the horrible experience I had. I was in my car on a road trip when I booked. I thought telling the customer service guy what I wanted he would have helped me

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I've just returned from a Disney Cruise on the Magic. I was greatly disappointed with my entire experience.

Knowing nothing about Disney Cruises , I relied solely on the assistance and advisement of the Disney Cruise Representative Anthony. I thought that the Disney Representative was suppose to be there to help me understand what ship had the things I wanted. I told him the specific things I wanted to do on the cruise. I also informed him I did not know the names of the ship and that it might have been the Magic but I wasn't sure. Anthony informed me that there was going to be a story time with Elsa and Anna, which I thought was great because I had purchased those princess dresses from disneystore.com. He also told me that the bunk in the room had glow in the dark stars on the ceiling. I added that I wanted to be on the ship that had the slide that went around the whole ship. When I booked my family cruise I thought we would be getting all of these things on the ship I was booking, but sadly that wasn't the case at all.

Upon arriving on the boat and realizing it was not the ship I wanted at all. I called Disney Cruise right away and the representative that I spoke with told me when we got back to call him and he will take care of it. I wanted to make the best of the trip and tried to assure my girls that despite the fact that they were not going to see their favorite princesses, Elsa and Anna, that they were going to have a great time. Even the slide that was on the ship was a disappointment because two of my children weren't tall enough to go on the slide.

When we arrived at our room the housekeeper advised us that she just had to vacuum and our room would be ready. We went for a walk to get familiar with the ship and then returned. Once the room was set my family went in to get settled in and I found a pair of little boys dirty underwear in the night stand drawer. I went directly to Guest Services, because I didn't want the girls to know there was an issue, and told the about the issue and where they would find the dirty underwear. The gentleman in Guest Service advised me that he would send someone up right away to take care of the issue. I then received a text message on the room cell phone informing me to call Guest Services. I was around the corner from Guest Service and just walked over instead of calling. I was informed at that time I was told that it had been disposed of and the room was all set. After returning back to the room that night I noticed the voice mail light was flashing on

the room phone. The message was from a woman stating that the underwear had been taken out of the room. I immediately went to the drawer and they were in fact still there. Again I called Guest Services and then sent someone over to remove the underwear once and for all, but unfortunately now the kids were aware of the situation and, being little girls, were completely grossed out. The housekeeper stopped me in the hall the next day and told me I should have gone to her first and that she might lose her job over this situation. Sorry, then you should have done your job. Upon returning to the room that afternoon there were three stuffed Winnie the Poohs for the girls. Despite the fact that the girls thought it was great, I was not as impressed.

I was determined not to let this second incident ruin, what I had planned to be a great family trip. Sadly, it didn't end there. On the last night we went to Lumière's for our family dinner. I was looking forward to have the lobster and pasta dinner. While I was eating I saw something blue in my food. I put it off to the side because I wasn't sure what it was. I called over the server to show him and he reluctantly told me it was a piece of an SOS pad. The server then showed it to the head server and they brought it to the chef. After about 20 minutes later, after my family was almost finished with their meal, the chef came out apologizing for the mishap and stated that sometimes these things happen. He then asked if I wanted another dish of the same. I had lost my appetite at that point. He then sent over six chocolate covered strawberries.

Once we got back home I called the Disney Cruise. I was then informed I needed to email Disney's Communication Department and that there was no way to call them directly. So, I did as I was instructed and emailed the Communication Department and waited and waited. I finally got a call from Joel. Joel told me he had listened to my conversation with Anthony, the booking representative and it was not Anthony's fault that I was put on the wrong ship and that it was in fact my fault. Needless to say I was extremely upset and emotional. Joel would not let listen to anything I said. He continued to cut me off and made light of the other issues as well. I asked to speak with his supervisor and he informed me that he didn't have one and that the President of the Disney Corporation gave him the final call on the situation. Joel made me feel even worse about my experience and

offered me 15% off at any of the parks. We've spent a lot of money for this cruise to get the Disney experience and felt that that offer was a slap in the face.

Since we've become Disney Annual Pass Holders in November it seemed only natural that we continue with the Disney experience and take our family on a Disney Cruise. Disney has always had the reputation of being family oriented and to go above and beyond to give families a magical experience and I didn't mind paying the extra cost to get it, but we didn't get the magical experience we had hoped to share with our family.

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