Toffeeboy

On 7/8/2022 at 6:26 PM, Hlitner said:

I find the OP's situation interesting since we had a related issue happen to us with an Oceania cruise (disembarkation port was moved 1500 miles only 3 weeks before the cruise).  I do not see it as "business as usual" and it truly sucks.  In the case of the OP's cruise it appears that MSC simply changed several itineraries with very little warning.  The changes do not look to be caused by COVID because they are still visiting most of the same countries.    

 

When Oceania pulled this kind of thing on us we simply cancelled and demanded a full refund.  "O" wanted to only give us a future cruise credit which we would not accept.  In the USA we do have some protection when we use major credit cards (as a general rule a vendor much deliver the product that has been purchased) so we wrote a letter to "O" explaining that we wanted our money back or would file a "credit card charge-back request."  "O" quickly granted our request and did refund our money within days.  As to the airlines, we had booked flights with Delta using miles.  Once Delta understood our situation, they generously offered to refund all of our miles and related fees.

 

I do not know the exact rights the OP has in their country, but have been led to believe that Europe has even stronger consumer laws than here in the USA.  So perhaps the OP might want to cancel and use the system to get a refund.  The bottom line is that the OP is not getting the product that was purchased!  While port cancellations or changes are part of the cruise world, changing dates and embarkation/debarkation ports is not a norm.  Consider if a person booked a cruise in the Med and the cruise line decided to change it to a South America cruise!  Folks would argue that is not the same cruise.  The situation here is similar.

 

Hank

 

 

 

Thanks for your comments Hank and I am glad someone on here understand the mess MSC created I have just spoken to the office in London they inform me they are dealing with so many complaints about this they have not got round to replying to my e mails and they only offered 200 dollars as gesture thanks Kevin.

I will explain more about this change it is not Covid related purely operational reasons they changed the departure date from the 21st November to the 27th November and with a completely different Itinerary the original cruise was 11 nights now 7 and a totally different final port for the trolls on here who say life sucks after you have booked all your flights I hope it happens to you all !!!!!🐷

2 hours ago, Toffeeboy said:

just been informed that a complete date change and and return port to disembark after all flights booked fuming !!!!!!!!!

 

just been informed that a complete date change and and return port to disembark after all flights booked fuming !!!!!!!!!

After Reading Julius73 post i contacted RCCL and we have all been given a 20% discount of all future cruises super thanks :D:D;p

Serenade of the seas junior suite 1578 just of the 13 night baltic cruise please don't book this cabin its like sleeping below the runway at a major airport constant noise from the windjammer above think twice before you book it :mad::mad::mad: apart from that great cruise great staff and great fellow cruisers :):)

Fantastic scenery can't wait for next years June 11th sailing keep the pictures coming thanks Kevin

Hi can anybody tell me what the wi fi is like onboard Royal Caribbean ships please