suderose2014

If you are in the booking form, you must have set up your Alla user account already. After signing in, I was able to ask them questions and get more information/help as well as register.

their replies do not go to your email, but to the messages link on the Alla site when you login.

This is timely, since I am just booking tours for our cruise at the end of July. It's interesting that the Alla website still shows early entry into the Hermitage as part of the Grand tour, as well as hydrofoil to Peterhof.

Here's the info I received from Alla which states the decision was made by the Hermitage Museum not Alla for the reason mentioned so it will affect all private tours. Certainly not looking forward to the crowds in late June.:(

Carole

Dear Friends,

 

We would like to share some important information about your St. Petersburg tours.

 

We sincerely regret to inform you, but the early entry to the State Hermitage Museum can not be guaranteed this tourist season. As it was communicated to us in the official Hermitage Museum memo, "due to an anticipated significant increase of tourist flow during the summer, 2017, the State Hermitage Museum can no longer guarantee a special early entry to any private company". We will do our best to arrange early entry for our guests, but as we are sure you understand, this is absolutely out of our control and can be regulated by the museum’s authorities only.

 

Thank you for understanding. Please feel free to contact your personal manager with your questions and concerns. We are always happy to help.

 

Yours,

Alla ToursTeam