We r booked on the Dec1 ,2014 Carribean Cruise on the Quantum.
Suddenly, we were e mailed to book our entertainment and dinner reservations.
I tried to book the entertainment and did most of it when I had trouble with their website.So I called Royal to finish booking and do the dinner reservation.
Well, Royal could not book any dinners for me until after 7:30pM. We r early eaters and we wanted dinner between 5-6 PM.
We then went to our Travel Agent to complain...she called Royal.nothing available...then she gave it to her Rep.after several weeks, we have 6 dinners...4 at the Grande and 2 other to pay...which was ok.We r still missing 5 dinners,and have not heard anything in a couple of weeks.
We cannot understand..are the restaurants that small..They did not build a large dining room...big mistake.
We wonder how people will get dinner who book the cruise in the future...we r so disgusted with the problem with the dinners and the entertainment. They tell u to book..so we booked and it says ' guest entertainer' .They have 6 shows out of 11 nights.
We r thinking of canceling the Cruise...The Quantum is a big disappointment to us!!
Not Happy
in Royal Caribbean International
Posted
Hi,
We r booked on the Dec1 ,2014 Carribean Cruise on the Quantum.
Suddenly, we were e mailed to book our entertainment and dinner reservations.
I tried to book the entertainment and did most of it when I had trouble with their website.So I called Royal to finish booking and do the dinner reservation.
Well, Royal could not book any dinners for me until after 7:30pM. We r early eaters and we wanted dinner between 5-6 PM.
We then went to our Travel Agent to complain...she called Royal.nothing available...then she gave it to her Rep.after several weeks, we have 6 dinners...4 at the Grande and 2 other to pay...which was ok.We r still missing 5 dinners,and have not heard anything in a couple of weeks.
We cannot understand..are the restaurants that small..They did not build a large dining room...big mistake.
We wonder how people will get dinner who book the cruise in the future...we r so disgusted with the problem with the dinners and the entertainment. They tell u to book..so we booked and it says ' guest entertainer' .They have 6 shows out of 11 nights.
We r thinking of canceling the Cruise...The Quantum is a big disappointment to us!!