polaris86

15 minutes ago, pcur said:

 

It isn't Costco's fault RCCL is taking so long.  I book all our cruises with them, and receive stellar service

They could be more helpful in facilitating between the customer and RC. I’d like to know what my refund status is as I’m still missing several hundred dollars after patiently waiting more than 60 business days. Costco said they would not put me on the line with an RC rep or ask for a status update on my behalf.

I am still waiting for about $700 from a Costco booking of two staterooms on a cancelled April cruise. Requested refund 3/24. Received most of it on 5/3 and a little more on 5/27 but nothing since.
 

Costco is no help, rep told me there’s nothing they can do and I just have to keep waiting. Will never book with them again.

Requested refund for two staterooms on 3/26. Got the majority back but Still waiting on about $700. Ridiculous that they can’t refund it all at once.

14 hours ago, Birdy233 said:

After trying several times to call without having to wait hours on hold over the weekend, I called early this morning and was straight out lied to by the phone rep.  First, she said she was not allowed to give me any information about pending refunds I would have to contact Costco (whom we purchased our cruise thru), then she said I show you got refunded already, I said no I didn’t, I only got refunded back for my shore excursions and that was it, I said what refunds do you show?  She said I cannot tell you any information, that is private?  I said I freaking purchased this cruise and you can’t tell me?  I just hung up and later called Costco, after almost 2 hrs Costco called me back and told me it would be another 4 weeks for my refund, it’s already been close to 60 days, *****!  And she said the person she spoke to said the person I spoke to at Royal should have been able to tell me my info, Screw Royal!

Yeah they will not talk to you directly if you booked through Costco, I found out the same thing. They said that’s a travel agency call them and they can call us.

still missing my last $1400 and Costco’s phone lines are overwhelmed.

I finally got some money back (30 business days after requesting) but I’m still short by quite a bit. I booked with Costco and have not been able to get through to their phone reps for the last couple days.

April 12 sailing, requested refund March 26. Booked two staterooms at $2715 each so total refund should be $5430. The amount refunded to my card adds up to only $4038 so I’m still missing about $1400.

Had a 4/12 sailing 2 staterooms booked through Costco. Requested refund via Costco 3/26 and have their cancellation email. I have received an email about our excursions being cancelled but no refund yet for excursions or staterooms.

However I just received a refund for the onboard credit gift I bought for the sailing.
 

Hoping the rest of the ~$4k I paid comes though soon. Probably will not book again with Costco, don’t think there was any advantage and hoping it doesn’t turn into a disadvantage...

I booked through Costco, do I need to request the refund through them? They haven’t sent any email yet.

I’m also sailing on 4/12 and I’m disappointed that they fudged the “30 day” numbers and aren’t offering a refund for that date yet. I was really looking forward to my cruise but I want a refund not FCC. I think they will cancel us eventually but hate waiting!

3 hours ago, Sunshine3601 said:

This tragedy has me wondering if other active volcanoes such as the one in St. Lucia and Hawaii should cancel their excursions.

I’m cruising in April to St Lucia and RCL just sent notification that they are cancelling the excursions we booked. Wondering if we’ll have an itinerary change. 

I just sailed on the Island Princess with two other adults. All three of us put a bottle of wine in our checked bag. Nothing in our carryons. All three checked bottles made it through no problem.