Luv2travel80

I know this is an older thread but I wanted to make folks aware of the situation strontidog discussed. I also had problems with my reservation and a credit card I very rarely use was hit with fraudulent charges after using it on stay123's website. (I posted the comments below in a separate thread)

After reviewing postings on CC (one reviewer mentioned fraudulent charges to his credit card), I decided to book a room through Stay123 because the rate was a good deal. I had problems from the very beginning. First, they never confirmed my reservation. I waited two days after placing my request through their website before contacting their customer service. When I finally did call, they said that they were waiting for the fax from the website to come through to the hotel and for the hotel to confirm the reservation. I was told to call back the next day. I called back the next day and was told that my reservation had not been accepted and that i needed to pick another hotel. I did pick another hotel at a higher rate. I had used a credit card that I never use and was somewhat surprised when I checked into the hotel that my card had been declined. It was late when I arrived at the hotel and I was tired from driving all day. I assumed (my mistake) that my card had been declined because of inactivity and did not check my account that night. The next morning we left early for the port and had no problems with the hotel shuttle or parking. However on my drive home from my week long cruise, I was contacted by my credit card company for fraudulent charges. I had several charges made on my account from England and had been charged over $39 for my stay123 fee instead of the $22. My account had been frozen because of those charges. I Know others have had no problems with Stay123 but I will not be using them again. I find it to be too much of a coincidence that a card i have not used in a very long time has fraudulent charges within a week of providing it to Stay123. I recommend that Stay123 review their web/internet security surrounding their customer's information.

After reviewing postings on CC (one reviewer mentioned fraudulent charges to his credit card), I decided to book a room through Stay123 because the rate was a good deal. I had problems from the very beginning. First, they never confirmed my reservation. I waited two days after placing my request through their website before contacting their customer service. When I finally did call, they said that they were waiting for the fax from the website to come through to the hotel and for the hotel to confirm the reservation. I was told to call back the next day. I called back the next day and was told that my reservation had not been accepted and that i needed to pick another hotel. I did pick another hotel at a higher rate. I had used a credit card that I never use and was somewhat surprised when I checked into the hotel that my card had been declined. It was late when I arrived at the hotel and I was tired from driving all day. I assumed (my mistake) that my card had been declined because of inactivity and did not check my account that night. The next morning we left early for the port and had no problems with the hotel shuttle or parking. However on my drive home from my week long cruise, I was contacted by my credit card company for fraudulent charges. I had several charges made on my account from England and had been charged over $39 for my stay123 fee instead of the $22. My account had been frozen because of those charges. I Know others have had no problems with Stay123 but I will not be using them again. I find it to be too much of a coincidence that a card i have not used in a very long time has fraudulent charges within a week of providing it to Stay123. I recommend that Stay123 review their web/internet security surrounding their customer's information.

Despite the initial mishaps, I did enjoy my very first cruise and can't wait to go cruising again!