Roddo

Today I received a part refund from my travel agent for my April 3rd Reflection cruise. 
The original deposit Of £300 is still to come.
This cruise was cancelled by Celebrity on March 14th so it has taken just under 10 weeks to get this far. 

9 hours ago, newcruiserdave said:

Does anyone have the internet link to request refund on cancelled cruise.  The letter is on the website for cruises through June 11, but the link is not active.  Anyone from the previous set of cancellations have the link?

 

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https://cancellation.celebritycruises.com/?brand=C&_ga=2.50540333.500354824.1587108210-1652893790.1585652507

1 minute ago, Happy Cruiser 6143 said:

 

I booked through a travel agent as well.  However, the money was charged to my credit card and should be credited back to my credit card.

Mine is charged to my credit card in the name of the travel agent. Any refund from Celebrity goes to them and then is credited back to me via my credit card

3 minutes ago, CHEZMARYLOU said:

Did Celebrity respond to an email that you sent them, or did they just email you with the information? I cancelled a December cruise on which I had paid a substantial amount on March 16. I emailed Celebrity on April 9 and have not received a response.  I did talk to a Celebrity agent on April 14 and he could see that my refunds were set up and should go out in 10 business days.  I made their life difficult by using various credit cards and monthly payments.

They responded to an enquiry I sent the previous day

10 minutes ago, BP99 said:

Huh? 

Don't they refund your credit card?

I booked through a travel agent (not directly with Celebrity) so the refund comes through them 

My cruise (Reflection on 3rd April) was cancelled by Celebrity on 13th March. I cancelled all my shore excursion etc on the same day. I received a refund for all these this morning. 
Today (within only a couple of hours of emailing) I received this reply to my enquiry about the main cruise cost:

‘Thank you for your email.
I am glad you have received your shore excursions money back.
For the main part of the cruise this was requested on the 19th March 2020, So this will be back to the travel agent within 30 days of this date, we are working through refunds ASAP as we have increased volumes to get though this is why we are giving a 30 day turn over.
The Agency will then refund you from there.
I hope this helps and we look forward to seeing you in the future.‘

I am impressed with how this has been dealt with at such a difficult time

10 hours ago, Roddo said:

I cancelled 5 shore excursions, two drinks package upgrades and a speciality restaurant booking. Did this in the cruise planner on 13th March for our cruise that was due to sail on 3rd April. 
Got cancellation email straight away but as yet have had no refund.

Update. Today I received a refund for all of these 

I cancelled 5 shore excursions, two drinks package upgrades and a speciality restaurant booking. Did this in the cruise planner on 13th March for our cruise that was due to sail on 3rd April. 
Got cancellation email straight away but as yet have had no refund.

We are going on our first cruise in April (on the Celebrity Silhouette) and wondered if anyone had an idea of the price we will pay for drinks onboard (Beer, Wine, Soft Drinks, Coffees etc.) This would help us to decide whether or not to go for the drinks package. Thanks.

We are going on our first cruise in April (on The Celebrity Silhouette) and wondered if anyone had an idea of the price we will pay for drinks onboard (Beer, Wine, Soft drinks, Coffees etc.) This would help us to decide whether or not to go for a drinks package. Thanks