I'm surprised to hear about some of the service issues, especially in Blu. We did the ABC's on Equinox this past January and the service in Blu was outstanding. We ate lunch in the MDR twice, the service was good, some of the food very good (the chicken and beef skewers), some we didn't like (pork loin with pea mash).
I agree with you about the (probably not) service dogs. We also had several on board the Equinox and it just didn't seem right.
Thanks for taking the time for this report, I've been following closely to see how your experience compared to ours.