FtLauderdaleCruiser

I talked with the CDC in Miami this morning. They did confirm there is an open case of Legionnaires on Majesty of the Seas. They could not give me any other information. However, when I mentioned that many passengers weren't told of this and were not given paperwork I got several "ohhhhhhhh"s. She told me they couldn't give me any paperwork, but advised me to skip guest services and call their legal department.

 

I did call guest services again just to be sure. The rep this morning told me no other compensation would be given. I don't plan on letting this go.

:( I received my "Dear John" letter today. I still can't believe they didn't disclose the "nature" of their water system issue. ESPECIALLY since this was the second time in 9 weeks.

Areed. We're taking a break from Royal for a while after this trip. What a mess. Other than the formal night in the centrum, did you ever see any senior officers? I think they were hiding.

It's RCCL's corporate office. Good luck on your cruise.

Believe me, I thought about walking over there! In fact, we almost stopped by this morning.

We just returned this morning from our trip on board the Majesty of the Seas. The delayed boarding, due to water superchlorination procedures, (found to be the second time in 9 weeks) was an EPIC FAILURE. We were instructed by e-mail, text message AND voice mail the day prior not to report to the port until after 6pm and that the boarding process would take place from 6pm - 8pm. As instructed, we delayed our arrival from the originally scheduled 2:30pm to 6:00pm. When we arrived at 6:00 we found a line of passengers outside the terminal with approximately 200-300 people (who knows how many were inside the terminal). We stood in line outside being asphyxiated by bus and van fumes for a little more than two hours. I saw someone with a bottle of water and asked where they got it. It appears that someone from the port or cruise line placed a couple of tubs with water in it along side of the buses. NO ONE FROM ROYAL CARIBBEAN EVER CAME THROUGH THE LINE TO SPEAK WITH OR OFFER INFORMATION. Finally, the line started moving only to be stopped prior to security check n for another 45 minutes. We finally made it on board about 5 minutes until 9:00pm. At nearly 9:30 the mandatory muster drill took place. It was sometime after 10:15 that the ship actually set sail. The up side of this cruise was that the service staff went out of their way to make things right. The senior staff were OBVIOUSLY unavailable and hid throughout the entire cruise. We saw the captain one time only at the centrum formal night for photos. No senior members of the staff showed up at the Platinum, Diamond, Diamond Plus or Pinnacle event on the second night. For our "inconvenience" we were given a $25 per person on board credit. We have traveled on the Majesty of the Seas three times prior and always had a great time. We thought we would travel one more time before she leaves Miami nest spring. What a mistake. I blame the ship's captain, senior staff and the corporate office of Royal Caribbean for the mayhem that ensued. You were very lucky not to have a passenger riot.

We will be taking a break from Royal Caribbean for a while. The failure was inexcusable and could have been handled so much better. Besides, it's not like they didn't have the SAME situation 9 weeks earlier.:mad: