Cruisingjer

6 hours ago, AshleyRC said:

Ashley,

 

We are on the same cruise and received the same offer. Yes, looking at the picture is definitely  misleading. We called and no one could explain that room, so we decided against biding on it. 

 

Do not let up on them, this is not right, we almost made this mistake as well.

 

Jerry

6 hours ago, AshleyRC said:

 

 

My experience with RoyalUp…We are cruising on SOS leaving 3/9/19...

 

 

 

At first only my MIL's room got the RoyalUp email back in November (we only have 2 people booked in her room, its an Ocean View Balcony).  I ignored it because I was only interested in upgrading my room with 4 people in it.  We got the email again on 2/7 but for both rooms this time.  So I submitted bids for every room I could because the Ocean View Balcony is SOOOOO TINY for my husband and I and a 6 and 11 year old (TOTALLY my fault for not booking a suite to begin with).  I bid over the minimum on all the rooms.  My BIGGEST mistake was bidding full price on the cheapest rooms, I think that's why I didn't even have a shot at the suites.  One of my bids was on a 'Spacious Ocean View Balcony', I bid the full amount which was $500 PP ($1,000 total) and here is why...it has a picture of your current stateroom on the bidding website, then it has pictures next to every room you can bid on, the 'Spacious Ocean View Balcony' looked double the size of my current room so I was more than happy to bid the top amount to get more space!  TURNS OUT...the picture next to 'Spacious Ocean View Balcony' is ACTUALLY a picture of the 'Ultra Spacious Ocean View with Large Balcony'!!!!  SO when I got the email that I won the bid, I looked up the room number and I won a bid for OCEAN VIEW WITH LARGE BALCONY...THE SAME SIZE ROOM AS MY CURRENT ROOM!  I immediately got on the phone with Royal Caribbean and talked to 3 different people and the whole time they kept saying it was my fault for relying on the picture.  WHY WOULD YOU HAVE A PICTURE OF MY CURRENT ROOM IF YOU DIDN'T INTEND ON ME COMPARING IT TO THE PICTURES NEXT TO THE BIDS.  So turns out 'Spacious Ocean View Balcony' isn't even a room type on the ship.  They just rearranged the wording and put a fake picture next to it just to get bids.  In the end they refused to take any blame and kept saying it was my fault, I felt like I was in a court room, they would put me on hold and listen back to everything we had just talked about then would come back and try to spin every word I said.  So now I am stuck paying $1,000 more for a room that doesn't exist and still in the same exact size room I started with.  

 

 

 

THEN on top of that, now that I have ZERO trust in Royal Caribbean, I go back to start reviewing everything I have purchased through the Cruise Planner only to find that the Key I bought back on 1/1/19 (when it said no reservations are required for shows) has now changed to reservation ARE REQUIRED and all the shows are sold out.  Would have been REAL NICE to get an email saying "this perk has changed so be sure to hurry up and book a show"!  

 

 

 

I am BEYOND excited to be on Symphony of the Seas but this will be my FIRST AND LAST cruise with Royal Caribbean.  

 

 

 

(I have posted this on a couple different threads about the RoyalUp)

Thanks for the information everyone, very helpful!

Would be great news if Playmaker's is complimentary, fingers crossed...

Thanks Bob!

I know we ate breakfast there, but was not sure about lunch and dinner.

Thanks for the information....

I took this off of their press release.

I understand playmaker's being specialty, since it replaced Sabor's, but not the Solarium Bistro.

DINING

On Symphony of the Seas, will Playmaker's be a specialty restaurant or complimentary? The Solarium Bistro will be now a "Specialty" restaurant, is that correct?

Also, El Loco my understanding will be complimentary?

Thanks,

Is that just the tram ride, the restaurant on top, or both?

 

 

Sent from my iPhone using Forums

Both will be open I believe...

FYI... Paradise Point in St. Thomas is going to re-open on February 15th. :)

One of the best views in the Caribbean!

Anyone know if they have White Night and/or Glow Night on the Allure Eastern Route. If so, what night does it take place? Just trying to plan what to wear. Heading out in February. Thanks all.

So when you go into a restaurant do you bring your own alcohol as well, if you do not believe it is properly priced?

Royal is in it to make money, it is your option whether you want patronize them or not. At the end of the day, this causes profits to decrease and then they look for ways to create more ways to create revenue and increase drink prices to keep their profit margins, and/or come up with "specialty" dinning to create another source of revenue. Again it is up to you whether you want to find another cruise line if you do not like their pricing, but any way you want to spin it, we all are affected by your decisions. This is a for profit business!

Hello Cruisingfamilyfun,

I sent you an email.

Hello neighbor, we are in 1700 on the March 28th sailing. :)

Just nabbed Cabin # 1700 for next March

I will be sailing my second time on AOS next week. I guess I would not be going back if I did not think it was outstanding, love AOS