kcjonesy

I wrote to NCL's Vice President of Guest Relations regarding the unacceptable change in itinerary. Here is his response: Dear Mr. Crawford, Thank you for writing in regarding your concerns, we greatly appreciate the observations and feedback of our valued guests and regret to learn of any dissatisfaction. We sincerely apologize for any inconvenience caused by the change in itinerary. It is always our intention to adhere to the published itinerary, as we understand changes can be upsetting to our guests, however, at times, circumstances may necessitate modifications. We do our best when making these changes to provide alternate itineraries that are exciting for our guests and are sorry to learn you don't feel that the itinerary provided was sufficient. As we do reserve the right to make these changes at any time, and as we are not compensating all our guests for this particular change, we are, unfortunately, unable to provide any compensation for your reservation. We appreciate the opportunity to respond to your concerns and remain excited to welcome you aboard. Andrew Martin on behalf of Katty Byrd Senior Vice President, Guest Services vicepresidentguestservices@ncl.com Norwegian Cruise Line 7665 Corporate Center Drive | Miami FL 33126

This is the itinerary changes for our 1/4/25 sailing on Jade.

Jan 4 2025 Panama Canal on the Jade NCL informed us today that they were changing 3 ports and dropping another. Maybe not a big deal to some, but we chose this sailing entirely because it included 4 ports we had never been to before. All 4 of those ports were the ones cancelled! We have been on 13 previous Caribbean sailings and chose this sailing because of the novel ports of call (St. Croix, Grenada, Tobago, Santa Marta Columbia). They changed these to St. Thomas, St. Martin, Tortola with an added sea day. We have been to these islands multiple times already. Interestingly they made the announcement a couple weeks after full payment is due. Classic bait and switch. When we tried to cancel we were told there would be an $1800 penalty. Outrageous. This is the third cruise with NCL that this has happened, recently. Perusing message boards this has happened to others. I know they have the right to change itineraries, but waiting until after full payment is made is very suspicious! Major itinerary changes with no apparent reasons (war, hurricane damage etc.) is wrong. NCL is dead to me.